Care Health Insurance Customer Care

Coverage for Modern Treatments | Annual Health Check-up | Tax Rebate

No Room Rent Capping | No Medical Check-up up to 55yrs | Tax Benefit up to Rs. 75,000 | Buy Health Insurance starting @ ₹160 pm Check Plans

Care Health Insurance is committed to offer the best customer care to its customers. With its prompt service the insurer aims to address your queries consistently. Care Health Insurance (formally known as Religare Health Insurance) ensures that customers are not left with questions unanswered as company aims to maximise customer satisfaction through various touch point and services. From offering the right products and ensuring a convenient claim process, they are showcasing this very commitment.

Here’s how you can contact the Care Health Insurance team:

1. Self-help Portal

With their self-help portal the company puts for the ‘do-it-yourself’ approach for its customers, where you can simply follow a few steps to raise request online. Here, you can also update your basic details and manage your account. All you have to do is logon to carehealthinsurance.com/self-help-portal.html.

2. Care Health Insurance Mobile App

Now update your policy details, file & track status of your claim/request, book annual health

check-up, download Policy certificate, health reports & much more from Care Health Insurance Mobile App!

Available on Google Play Store & iOS

3. Call on their Toll-Free Number

You can also contact the Care health Insurance team on the toll-free numbers 1800-102-6655/ 1800-102-4488 for a quick and prompt support

4. Drop an Email

You may also write to them at customerfirst@carehealthinsurance.com

Care Health Insurance – Customer Care Services

1. Customer Support

As mentioned above, you can make use of the instant customer support of Care Health Insurance by the following ways:

Self-help Portal: https://www.careinsurance.com/self-help-portal
Mobile App: Available on Google Play Store & iOS
Claim Genie for Hassle free claim processing is available on Care Health Insurance website / mobile App through which you can intimate claim, upload documents and track claim status.
Email: customerfirst@carehealthinsurance.com

2. Grievance Redressal

Grievance Redressal through Bajaj Markets

Bajaj Markets is committed to ensure that you have a great experience on the platform, while you buy the product and even after buying them. Should you have any complaints or issues, Bajaj Markets team would help you get a resolution as early as possible.

You can raise a service request at:

https://www.bajajfinservmarkets.in/contact-us

In case you do not receive a response within 15 days or if you are not satisfied with the resolution, please refer to the escalation matrix below:

Level	Contact Details	TAT (in days)
Level 1	First level of escalation: Write to insuranceassist@bajajfinservmarkets.in	2
Level 2	Second level of escalation: Write to insurancegrievance@bajajfinservmarkets.in	2

In case you are still not satisfied with the decision/resolution provided, you may approach the Insurance Regulatory and Development Authority of India (IRDAI).

In case your complaint/Grievance is still unresolved, you may directly approach the insurance Ombudsman for redressal. Find your nearest Ombudsman office at http://www.gbic.co.in.

Grievance Redressal through Care Health Insurance

When it comes to grievance redressal, the company does not leave any stone unturned. With their principle consumer-first approach, customer queries and issues hold a paramount important, which is best reflected in their grievance redressal mechanism.

Here’s how you can file a complaint with Care Health Insurance:

Level	Details
Level 1	The individual may utilise any of the following modes to register a complaint: Send an email to customerfirst@carehealthinsurance.com Write a letter to the correspondence address: Care Health Insurance Limited Unit No 604-607, 6th floor, Tower C, Unitech Cyber Park, Sector 39, Gurugram - 122001 Visit the nearest branch
Level 2	If the individual is not happy with the solution given, he/she may send an email to the manager through the website.
Level 3	If the issue is still not resolved, he/she can send an email to the head of customer service through the website.
Level 4	If the solution provided does not meet the expectation of the individual, he/she can get in touch with the Insurance Ombudsman.

Care Health Insurance Office Addresses:

You can reach out to the below office address when in need.

Registered office:

Care Health Insurance Company Ltd.,

Fifth Floor, No.19, Chawla House,

Nehru Place, New Delhi, India – 110019

You can also visit or call the nearest office and get in touch with the respective office representatives with the office details given below:

Location	Contact Details
Mumbai	Shyam Holkar Shop Nos: 1, 2, 3, 4, Ground Floor, Dhruv CHS, Opposite Prathana Samaj Road, Vile Parle East, Mumbai, Maharashtra - 400057 Phone Number: 022-26636330
Mumbai	Dinkar Deungale No. 210, 1st Floor, Taj Building D. N. Road, Fort, Mumbai, Maharashtra - 400001 Phone Number: 022 -61624169
Mumbai	Ketan Madhukar Vedak Victory Park, B/502/A, Chandavarkar Road, Borivali (W), Mumbai, Maharashtra - 400092 Phone Number: 022 - 40237253
Mumbai	Vikash Santdeen Gupta No. 19, Mezzanine Floor, B Wing, Satyam Shopping Centre, M G Road, Ghatkopar East, Mumbai, Maharashtra - 400077 Phone Number: 022-25080241
Mumbai	Shrenik Jadhav Vyom Arcade 402 403 404, CST No 447, Baji Prabhu Deshpande Marg, Tejpal Scheme Road No. 5, Vile Parle (E) Mumbai, Maharashtra - 400057 Phone Number: 022-40363700
Mumbai	Nayan Rathod Office No. 101, First Floor, Neelkanth Heights, B P S Cross Road, Mulund West, Mumbai, Maharashtra - 400080 Phone Number: 7045953785
Chennai	V.Selva Ganapathy Flat No. 6, Plot No. 51/23, Adyar Business Centre, Gandhi Nagar, 1st Main Road, Adyar Chennai, Tamil Nadu - 600020 Phone Number: 044-30074520
Chennai	V.Selva Ganapathy 1st Floor, No. 64/6, W Block, Main Road, Anna Nagar Chennai, Tamil Nadu - 600040 Phone Number: 044-30074520
New Delhi	Pramod Sah Nos. 1201 & 1202, Vikrant Tower - 4 Rajendra Place, New Delhi, Delhi -110008 Phone Number: 011-47019045
New Delhi	Sukhbir Singh No. 601, 6th Floor Pearl Omaxe, Netaji Subhash Place, Pitampura New Delhi, Delhi - 110034 Phone Number: 011-4504 8627
New Delhi	Salman West End Mall, No. 407, Sixth Level, Fourth Floor, Janakpuri, New Delhi, Delhi - 110058 Phone Number: 011-45059353
New Delhi	Ravi Office No.206, 2nd Floor, Roots Tower, Plot No.7, District Centre, Laxmi Nagar New Delhi, Delhi - 110092 Phone Number: 011-47553273
New Delhi	Arvind Nath Sharma Mezzanine Floor, H2 Model Town - III New Delhi, Delhi - 110009 Phone Number: 011-45048627
New Delhi	Aparna Raghav Fifth Floor, 19th Chawla House Nehru Place, New Delhi Delhi - 110019 Phone Number: 011-66250048
New Delhi	Sunil Kumar Second Floor, Rajlok Building No. 24, Nehru Place, New Delhi Delhi - 110019 Phone Number: 011-66250025
Bengaluru	Ravi D No. 412, 1st Floor, 8th Cross, Second Main, Malleswaram Bengaluru, Karnataka - 560003 Phone Number: 080-46567272
Bengaluru	Sandeep Kumar S No. 161, Giri Mallige Complex, Babusapalya Main, Kalyan Nagar Bengaluru, Karnataka - 560043 Phone Number: 080-25451915
Bengaluru	Prakhyath BS Site No. 8, 80 Ft Road, S.T.Bed Area, First Floor, Koramangala, Bengaluru, Karnataka - 560034 Phone Number: 080-49101801
Bengaluru	Rashmi MN T 301, Third Floor, 216/13 Suraj Towers, 3rd Block, Jayanagar, Bengaluru, Karnataka - 560011 Phone Number: 080-46582999
Hyderabad	Krishnaveni P Second Floor, Brij Tarnag Commercial Complex, H.No. 6-3-1191/1 to 6-3-1196/2C, Beside Greenland Guest House, Begumpet Hyderabad, Telangana - 500016 Phone Number: 040-42027133