ICICI Bank Home Loan Customer Care

ICICI Bank Home Loan customer care details can help you with various home loan-related needs and queries. It facilitates easy access to your loan account information, leading to a smooth customer experience. You can also get information about the latest transactions, payments due, and loan balances.

For any home loan-related queries, you can reach ICICI Bank through the following ICICI Bank Home Loan customer care numbers:

• Toll-free Customer Care: 1800 1080
• Domestic Customers Travelling Overseas: +91-22-33667777
• Backup Customer Care (IVR Banking): 1860 120 7777
• ICICI Home Finance, Post-disbursement Services: 1800 267 4455
• NRI Customers (Overseas - Non Toll-free): +91-40-3099 8025
• NRI Customers in India (Toll-free): 1800 1080, 1800 102 5600

When using IVR banking, keep your account or loan information ready for verification.

If you want to email about ICICI Bank Home Loans, you can use the general customer care email:

• customer.care@icicibank.com: This is the standard email for customer support, including home loans, complaints, and general inquiries. 

If your home loan is through ICICI Home Finance, which operates separately from the main bank, here are the available email options:

• Level 1 (General Support)
  customer.care@icicihfc.com: Use this for general inquiries or assistance

• Level 2 (Grievance Redressal-Nodal Officer)
  nodal.office@icicihfc.com: Escalate here if the initial response is unsatisfactory

• Level 3 (Head of Service Quality)
  servicehead@icicihfc.com: Further escalation if issues remain unresolved

The ICICI Bank Home Loan customer care email ID for reporting phishing or spoof attempts is antiphishing@icicibank.com. Forward any suspicious email asking for sensitive information, such as your PIN, password, or account number, to this address for verification and necessary action.

You can contact the ICICI Bank corporate office for escalated home loan queries. This option is suitable if branch-level support has not resolved your issue.

• Address: ICICI Bank Towers, Bandra-Kurla Complex (BKC), Mumbai - 400 051
• Phone: 1800 1080
• Fax: +91-22-2653 1122

If your home loan is with ICICI Home Finance, you can reach their corporate office directly. Use this contact for escalations or advanced service support.

• Address: ICICI HFC Tower, Andheri-Kurla Road, Andheri (East), Mumbai - 400 059
• Phone: +91-22-4009 3231

You can also locate corporate branches near you and visit them with your query before escalating it to the main office.

For information regarding new home loans, you can contact ICICI Bank to speak with a representative who can provide details on interest rates, eligibility criteria, and the application process:

• Toll-free: 1800 1080
• Alternate: 1860 267 4455

For quicker assistance, keep your personal and financial details readily available. The bank’s representatives can also guide you on the required documentation, loan features, and approval timelines.

ICICI Bank provides multiple online and digital platforms for convenient home loan support:

• The ICICI Bank official website allows you to check loan details, track application status, and submit service requests

• The iMobile app offers a secure way to manage loans, view statements, and make payments

• A live chatbot on the website is available for instant query resolution

The bank also offers dedicated WhatsApp banking services, enabling you to perform transactions and obtain information directly via WhatsApp. To start using WhatsApp Banking:

1. Save +91 86400 86400 as a contact

2. Open WhatsApp using your registered mobile number

3. Send “Hi” to +91 86400 86400

You can also subscribe to receive alerts and updates on WhatsApp by giving a missed call to +91 9542000030 or sending “OPTIN” via SMS to the same number. To unsubscribe, send “OPTOUT” via SMS to +91 9542000030. WhatsApp Banking services are also available in Hindi on +91 9324953010.

You can check your ICICI Bank Home Loan balance, along with repayment and interest details, through the following channels:

• ICICI Bank Internet Banking portal

• ICICI Bank mobile application (iMobile)

• Email request to the bank

• Visiting the nearest ICICI Bank branch

• Contacting ICICI Bank customer care

ICICI Bank follows a three-tier grievance redressal system, enabling you to escalate your home loan complaint through each level until it is resolved. Here are the details:

• Level 1 (Head, Phone Banking)

Submit your complaint using the complaint form or via email directed to - Phone Banking.

• Level 2 (Head, Retail Loans)

If you are dissatisfied with the Level 1 response, escalate your complaint to the Head of Customer Service Quality. You have to include your account or application number and the Level 1 service request number.

• Level 3 (Principal Nodal Officer)

If the issue remains unresolved, escalate further to the Principal Nodal Officer. Include your account/application number and the Level 2 reference number.

You can access the online grievance form under ICICI Bank’s ‘Raise a Complaint’ section to begin the process. 

ICICI Bank’s Home Loan customer care can assist with the following matters:

• Loan Statement Requests: Obtain details of your outstanding balance and repayment history
• Document Requests: Request copies of repayment schedules, interest certificates, loan agreements, or other related documents
• EMI and Prepayment Assistance: Clarify EMI due dates, understand EMI components, change deduction dates, make part-prepayments, or initiate loan closure
• Loan Application Assistance: Check the status of your application, understand eligibility, review interest rates, and confirm required documentation
• General Queries: Seek clarification on loan terms, interest rates, repayment guidelines, eligibility criteria, and top-up loan options

When contacting ICICI Bank for home loan support, keep the following in mind:

• Call the official helpline at 1800 1080 or city-specific phone banking numbers, using only verified contacts to avoid scams

• Keep your loan account number or application reference ready to help the bank locate your details quickly

• If your issue remains unresolved, follow the official grievance escalation process through the Home Loan Head, Nodal Officer, and senior management

• Verify all communication channels before sharing any information, using only official ICICI Bank phone numbers, email addresses, or the website

• Share sensitive personal or financial information only through secure and authenticated ICICI Bank platforms