When it comes to car insurance claims, intimating the company about the accident at the right time is crucial. A delay can even lead to the rejection of your claim. It therefore, becomes very important that you keep the HDFC ERGO Customer Care - Contact Details handy. To get in touch with the company, you can choose from a number of modes.
Contact Number: 1800 2666 400 (toll-free), 022 62642 6242
Email Id: care@hdfcergo.com
WhatsApp/SMS: 7304524888
Office Address: D - 301, 3rd Floor, Eastern Business District (Magnet Mall), LBS Marg, Bhandup (West) Mumbai - 400078
Motor and other insurance claims’ office: toll-free number (1800 2 700 700)
Customer service address: HDFC ERGO General Insurance Company Ltd. 6th Floor, Leela Business Park, Andheri Kurla Road, Andheri (E), Mumbai - 400 059.
You can also contact through the following details if you experience the respective issues as mentioned below:
Escalation Level 1
If the response you received doesn’t align with your expectations or you don’t get a response at all, you can email them at grievance@hdfcergo.com. You will receive the final response within 15 days after a final examination of the matter. This time span is considered with respect to the date when you had sent the complaint email.
Escalation Level 2
If you aren’t satisfied with the resolution, or haven’t received a response even after 15 days, you can write them at cgo@hdfcergo.com
Escalation Level 3
If after following the above escalation levels, your issue still persists, you may contact the Insurance Ombudsman for Redressal.
You can also contact Bajaj Markets through the details given below:
Contact Number: 020 66399444 (From Mon to Sat between 10 am to 6 pm)
Email Id: insuranceconnect@bajajfinservmarkets.in
Customer Portal: https://www.bajajfinservmarkets.in/cust/#/
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