Tata AIG Car Insurance Claim Settlement

 

You will be asked for details about the loss or mishap during this phase. Hence, it is imperative to report the event, location, damages, individuals involved, and other relevant information. If your car is stolen, you must report the loss to the insurer within 48 hours of the theft. Along with this, you must file an FIR or acquire a written acknowledgement from police authorities. You can also present Dial 100 call records. 

• Minimisation of Loss

The insurance company at this stage requires you to take all the precautions necessary to minimise the losses, prevent aggravation of the loss, and contain the loss effectively.

• Immediate Action 

You will be contacted by the claim settlement team at the Tata AIG General Insurance Co. Ltd. within 24 hours of the claim registration. An executive will provide you with details regarding the claim process and documentation.

• Next Stage

At this stage, you can confirm the location of your damaged vehicle so that the insurance company can send a final surveyor to assess the losses and verify the claim. The insurance company might dispatch an in-house adjuster or an external independent loss adjuster. A spot survey will be mandatory if a third party or immobilised vehicle is involved. 

You must also submit photographs on the damaged vehicle along with its driver at the time of the accident. The photos should clearly display all the damages inflicted upon the car. If needed, the insurance company will then initiate an investigation or tracing exercise. 

• Survey 

An in-house or external surveyor will be sent to assess the losses. This will occur within 4 to 6 working hours of reporting the claim. The following requirements must be fulfilled by you at this point in the claim process. 

1. Submit all relevant documents as asked for during the third stage

2. Cooperate as and when reinspection is required

    

The surveyor will then submit a final report to the insurance company which will decide the progression of your claim process. 

• Liability Letter

The insurance company will issue a liability letter to the garage in case of cashless claims. This letter will be sent within 6 working hours of reporting the claim. A copy of this letter will be shared with you as well for you to record this information safely. 

• Assessment Principles 

Here are the details and expectations associated with the assessment process.

1. The insurance company and you, the insured, will be expected to jointly work towards expeditious settlement of claims

2. You must offer all help needed to the surveyor and insurance company to substantiate and/or assess the losses

3. The insurance company recognises that handling losses of sophisticated equipment could involve peculiarities such as the need for consultants and the presence of technical experts

• Settlement and Payment of Claims

Here’s how the claim settlement process works for Tata AIG car insurance.

1. The insurer will process and pay all valid claims

2. The dealer must collect your share of the total liability recorded in the Liability Letter and release the vehicle

3. The claim amount will be sent to the dealer or workshop directly through an electronic fund transfer with 7 working days of receiving the documents, including the original bills and receipts

4. In case of reimbursement claims, the claim amount will be paid directly to you, the insured, once all the documents have been sent to the insurance company

 

• KPG Network Benefits for Private Car Insurance Claims

KPG refers to Key Preferred Garage. These entail workshops that can be included under the pan-India Tata AIG Car Insurance network. Here are the benefits you can access through these network garages. 

1. Free pick-up services from your doorstep (within city limits)

2. 100% genuine original equipment manufacturer and supplier spares

3. KPG warranty from the date of invoice

4. 6 months on paints

5. 3 months on accident repairs and other mechanical work

6. Cashless claims that include direct settlement of coverage

7. No difference charged on the assessment of parts

8. Quality and safe repairs

9. On-the-spot windshield replacement

10. Smart survey carried out through Live Video Streaming (LVS)

11. Sound repair practices with crash repair equipment, infrastructure, and skilled manpower

• Policy Paramount

The Auto Secure Private Car Package Policy defines the scope, terms, conditions, and exceptions of the insurance cover in detail. This procedure and interpretation of all terms in the procedure are subject to and subservient to the policy, which will always act in the supersession of the procedure. 

 

 The purchase of  Tata AIG General Insurance Company Limited products by BAJAJ FINSERV DIRECT LIMITED customers is purely on a voluntary basis. For clarifications, customers can call on 1800 266 7780 or 1800 22 9966 or write to customersupport@tataaig.com. This information is given by BAJAJ FINSERV DIRECT LIMITED whose registered office is at Fourth floor, B2, Cerebrum IT Park, Captain Sopanrao Trimbakrao Mulik Path, Kalyani Nagar, Pune, Pune, Maharashtra, 411014. BAJAJ FINSERV DIRECT LIMITED is a Licensed Corporate Agent (Mention License no CA0551) of Tata AIG General Insurance Company Limited (IRDA of India Registration no. 108 CIN: U85110MH2000PLC128425). The insurance products are underwritten by Tata AIG General Insurance Company Limited. Bajaj Finserv Direct Limited is a registered corporate agent of Tata AIG General Insurance Limited For Bajaj Finserv Direct Limited, IRDAI Registration Number CA0551.