CIBIL Customer Care Number & Email ID For Complaints

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CIBIL has ensured several ways in which you can raise complaints, issues, queries, and provide feedback. As a user, you can raise any issue you face to the senior management via the CIBIL Escalation Desk. The different modes through which you can contact CIBIL’s customer care team include the CIBIL customer care number, fax, online support, and so on.

CIBIL Customer Care Details

CIBIL Customer Care Number: +91-22-6140 4300 (Mon - Fri: 10 AM to 06 PM)

Official Portal: CIBIL Self Service Portal

FAX: +91-22-6638 4666

CIBIL Corporate Office Address: TransUnion CIBIL Limited (Formerly: Credit Information Bureau (India) Limited), One World Centre, Tower 2A, 19th Floor, Senapati Bapat Marg, Elphinstone Road, Mumbai - 400013

For Queries: https://www.cibil.com/contact-us-faq

How To Register a Complaint on CIBIL’s Consumer Dispute Resolution Portal

With these simple and easy steps, you can raise a complaint on the credit bureau’s Consumer Dispute Resolution Portal:

Log in to your CIBIL Dashboard
Refresh your CIBIL Report and check the updated version
Fill in the dispute request form. You can fill out multiple forms if required

Following this, TransUnion CIBIL will reach out to the lenders and raise your concerns. Within 30 days of raising the complaint, the required changes should be reflected in your credit report.

CIBIL Customer Care Grievance Redressal

If you're not satisfied with the response that you have received from the CIBIL customer care team, then you can raise your issue via the CIBIL Escalation Desk. To do so, provide details like your service request ID and online grievance ID. You can escalate your complaint through 3 distinct levels:

Level 1 - Manager - Consumer Services
Level 2 - Assistant Vice President - Customer Services
Level 3 - Chief Operating Officer

Ensure that you provide TransUnion CIBIL 10 to 15 days to resolve your grievances, prior to further escalating the issue.

Guidelines for Consumers Visiting the CIBIL Office:

1. Individual consumers visiting the CIBIL office must bring photocopies of their ID proofs.

PAN card
Passport
Driving License
Voters ID

2. For businesses and other entities, a photocopy of your PAN and the documents listed below are required.

Entity	Documents
Corporate Entities (Private and Public Limited Companies)	PAN of the corporate entity attested by the CS. OR Copy of PAN / Driving License / Passport of authorized signatory submitting request for CIBIL Company Credit Report (CCR).
Proprietorship Firms	Copy of PAN of the proprietor
Partnership Firms	Copy of Trust’s PAN OR Copy of PAN of the trustee who has made the request for CIBIL CCR.
HUF (Hindu Undivided Family	Copy of PAN of HUF OR Copy of PAN of Karta
Registered Society	Copy of PAN of HUF OR Copy of PAN of Karta
Government Bodies\Public Sector Units	PAN Copy of the Government entity (if available) OR Copy of PAN / Driving License / Passport of authorized signatory submitting request for CCR
Entities created by Statues (excluding regulators)	PAN Copy of the entity (if available) Copy of PAN / Driving License / Passport of authorized signatory submitting request for CCR
Trust	PAN of Trust OR PAN / Driving License / Passport of Trustee submitting request for CCR
Unincorporated Association or a body of individuals (AOP). SHG's would form part of this category.	Authorized signatories list with specimen signatures. PAN Copy of the authorized signator

Important Links

Credit Bureaus

Can I file a CIBIL complaint online?

Yes. With the help of the credit bureau’s online portal, you can raise a complaint online. The redressal process usually takes up to 30 days.

What is the CIBIL e-mail ID?

The CIBIL e-mail ID is no longer in use. Instead, you can reach out to the credit bureau by visiting the ‘Contact Us’ page on the portal and submitting your queries there.

How long does CIBIL take to resolve consumer disputes or issues?

The resolution of a dispute generally takes around 30 days, though this timeline may vary depending on how long the Credit Institution takes to provide their response.