Here is how you can reach out to CIBIL to get your grievances resolved
CIBIL has ensured several ways in which you can raise complaints, issues, queries, and provide feedback. As a user, you can raise any issue you face to the senior management via the CIBIL Escalation Desk. The different modes through which you can contact CIBIL’s customer care team include the CIBIL customer care number, fax, online support, and so on.
CIBIL Customer Care Number: +91-22-6140 4300 (Mon - Fri: 10 AM to 06 PM)
Official Portal: CIBIL Self Service Portal
FAX: +91-22-6638 4666
CIBIL Corporate Office Address: TransUnion CIBIL Limited (Formerly: Credit Information Bureau (India) Limited), One World Centre, Tower 2A, 19th Floor, Senapati Bapat Marg, Elphinstone Road, Mumbai - 400013
For Queries: https://www.cibil.com/contact-us-faq
With these simple and easy steps, you can raise a complaint on the credit bureau’s Consumer Dispute Resolution Portal:
- Log in to your CIBIL Dashboard
- Refresh your CIBIL Report and check the updated version
- Fill in the dispute request form. You can fill out multiple forms if required
Following this, TransUnion CIBIL will reach out to the lenders and raise your concerns. Within 30 days of raising the complaint, the required changes should be reflected in your credit report.
If you're not satisfied with the response that you have received from the CIBIL customer care team, then you can raise your issue via the CIBIL Escalation Desk. To do so, provide details like your service request ID and online grievance ID. You can escalate your complaint through 3 distinct levels:
Level 1 - Manager - Consumer Services
Level 2 - Assistant Vice President - Customer Services
Level 3 - Chief Operating Officer
Ensure that you provide TransUnion CIBIL 10 to 15 days to resolve your grievances, prior to further escalating the issue.
1. Individual consumers visiting the CIBIL office must bring photocopies of their ID proofs.
PAN card
Passport
Driving License
Voters ID
2. For businesses and other entities, a photocopy of your PAN and the documents listed below are required.
Entity |
Documents |
Corporate Entities (Private and Public Limited Companies) |
|
Proprietorship Firms |
|
Partnership Firms |
|
HUF (Hindu Undivided Family |
|
Registered Society |
|
Government Bodies\Public Sector Units |
|
Entities created by Statues (excluding regulators) |
|
Trust |
|
Unincorporated Association or a body of individuals (AOP). SHG's would form part of this category. |
|
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- CIBIL Score for Personal Loan
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- CIBIL Score for Credit Card
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- CIBIL Score for Bike Loan
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- How To Rectify Negative Credit Report
- How Name Change Can Affect CIBIL
- How CIBIL Score Repair Agencies Work
- How To Resolve CIBIL Errors
Frequently Asked Questions
Can I file a CIBIL complaint online?
Yes. With the help of the credit bureau’s online portal, you can raise a complaint online. The redressal process usually takes up to 30 days.
What is the CIBIL e-mail ID?
The CIBIL e-mail ID is no longer in use. Instead, you can reach out to the credit bureau by visiting the ‘Contact Us’ page on the portal and submitting your queries there.
How long does CIBIL take to resolve consumer disputes or issues?
The resolution of a dispute generally takes around 30 days, though this timeline may vary depending on how long the Credit Institution takes to provide their response.
What are the hours during which CIBIL’s customer care or helpline services are available?
You can contact the CIBIL’s customer support helpline at 022-61404300 between 10 AM to 6 PM (Monday to Friday).
Can I call the CIBIL customer service line for free?
No, it is not toll-free. You may be charged for the calling services as per your service provider’s rates.
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