American Express Credit Card Customer Care

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American Express Credit Card Customer Care

American Express is committed to prompt customer care services that ensure credit cardholders receive assistance whenever required. Whether it is card activation, a billing concern, or any transactional disputes, you can reach out to the American Express credit card customer support team. Simply call the American Express credit card customer care number 1-800-419-2122 for any such queries.

American Express Customer Care - Toll-Free Numbers

Here is a list of toll-free customer care numbers you can use to contact American Express’ customer service for personal credit cards.

American Express Credit Cards – Personal	Toll-free Numbers
American Express Platinum Reserve Credit Card	1800 419 1030 / 0124 673 6660
American Express Gold Credit Card	1800 419 3646 / 0124 673 6700
American Express Platinum Travel Credit Card	1800 419 2122 / 0124 670 2929
American Express PAYBACK Credit Card	1800 419 0726 / 0124 674 4144
American Express Membership Rewards Credit Card	1800 419 0167 / 0124 673 6900
American Express SmartEarnTM Credit Card	1800 208 1226 / 0124 670 2101
American Express Gold Card	1800 419 1120 / 0124 673 6600
American Express Platinum Card	1800 419 1255 / 0124 670 2600 / 0124 673 6950
American Express Green Card	1800 419 3646 / 0124 673 6700

Additionally, if you hold a corporate credit card from American Express, you may use these numbers to contact customer service, even while traveling abroad.

American Express Credit Cards – Corporate	For Indian customers (Toll-free)	For Indian customers (Call Charges Apply)	Overseas
American Express Platinum Corporate Card	1800-419-1092	0124-673 6673	+91-0124-673 6673
American Express Gold Corporate Card	1800-419-1222	0124-673 6999	+91-0124-673 6999
American Express Corporate Meeting Card	1800-419-1222	0124-673 6999	+91-0124-673 6999
American Express Green Corporate Card	1800-419-1222	0124-673 6999	+91-0124-673 6999
American Express Corporate Purchasing Card	1800-419-1222	0124-673 6999	+91-0124-673 6999

Note:

Toll-free numbers can be accessed via both mobile and landline from anywhere in India
Customers who are calling from outside of India need to add the code ‘+91’ before the number to get in touch with American Express customer care

How to Contact American Express Bank Credit Card Customer Care

You might need to reach out to American Express credit card customer service at any time. Whether you need to enquire about your bill or address any pertinent issues that arise while using your card, it is important to know how to contact the team. Here are certain ways to reach the American Express credit card customer service team:

Phone

The toll-free and contact numbers mentioned above are the best way to contact American Express credit card customer care. You can either call the toll-free numbers or the contact numbers provided to access customer service.

Email

You can write to the American Express credit card customer care email id for assistance with resolving issues or any other support you may require. The team is prompt to respond, and you will not have to wait long to have your concerns addressed.

Visit the Office

You can also visit the American Express credit card customer service team in person. Their offices are located in prominent cities, and you can access the team’s services there.

Modes of Contacting American Express Card Customer Care

You can choose to contact the credit card company via the American Express credit card helpline number, write to the American Express credit card complaint email id, or visit the office in person. Here are the further details:

Description	Address
Registered and Branch Address	American Express Banking Corp. MGF Metropolitan, 7th floor, Office Block, District Center Saket, New Delhi - 110 017 Ph: +911 011 66223090
Corporate Office Address	American Express Banking Corp. Cyber City, Tower-C, DLF Bldg. No.8, Sector-25, DLF City Ph-II, Gurgaon-122002 Haryana, India Ph: +91 124 6702000

City-wise Customer Support Centres in India for Amex Card Holders

In addition to the addresses mentioned above, American Express has four credit card operation centres across India, each located in Gurugram, Mumbai, Bangalore, and Chennai. Read below to find the office closest to you.

City	Credit Card Operations Centre
Gurgaon	Cyber City, Tower-C, DLF Bldg. No.8, Sector-25, DLF City Ph-II, Gurgaon-122002 Haryana, India Ph: +91 124 6702000
Mumbai	One World Center, Tower 2, B Wing, 8th floor, Jupiter Mills Compound, Elphinstone, Mumbai 400 013 Ph: +91 022 39667993 / 61877490 – 7590
Bangalore	No. 30, Salarpuria Techpoint, Oasis Mall, 5th Floor, 100 Feet Road, Srinivagilu, Ejipura, Koramangala, Bangalore - 560 047 Ph: +91 080 49262620
Chennai	Regus Citi Centre, 6th Floor, Dr Radhakrishnan Salai, Mylapore, Chennai - 600 004 Ph: +91 044 42218610
Gurugram	Sector 74A, Urban Complex, Gurugram, Haryana – 122004, Ph: 0124-4676767

American Express Credit Card Customer Care - International Helpline Numbers

Unexpected situations can arise when we are not adequately prepared. Similarly, using a credit card while abroad may lead to a situation where you require customer care services. In such situations, the company provides convenient ways to contact them.

American Express Platinum credit card holders can contact the following overseas customer care numbers, depending on their current location.

Country of Travel	Toll-free Number
Argentina	8004443496
Australia	1800205898
Austria	800297869
Belgium	80072153
Brazil	8000204940
Canada	18553381204
Chile	12300206247
China	108007141786
Czech Republic	800900624
Denmark	80250755
Finland	800915641
Germany	8001830795
France	800914323
Greece	80016122063496
Hong Kong	800905903
Hungary	680109859
Indonesia - Mobile	78030193496
Indonesia	18030193496
Ireland	1800948646
Israel	1809453496
Italy	800870895
Japan	531161280
Latvia	80004550
Lithuania	880031554
United States of America	18554782353
Luxembourg	80025625
Malaysia	1800816296
Mexico	18002480308
Moldova	80061450
Monaco	80093874
Netherlands	8000227903
New Zealand	800442483
Norway	80069952
Panama	8002263496
Poland	8001124426
Portugal	800827793
Russia	88001009448
Saudi Arabia	8008146320
Singapore	8001012672
Slovenia	80081239
South Africa	800999720
South Korea	798142063496
Spain	900866636
Sweden	200910144
Switzerland	800820031
Thailand	18001562063496
Turkey	800142063496
United Arab Emirates	800035702487
United Kingdom	8007562970
Vietnam	12011408

American Express corporate credit cardholders can contact the following overseas numbers, depending on their location.

Country of Travel	Dial-code	Toll-free Number
United States of America	-	888-213-6747
United Kingdom	00	800-0419-1222
France	00	800-0419-1222
Australia	11	800-0419-1222
Hong Kong	11	800-0419-1222
Singapore	1	800-0419-1222

American Express Credit Card Redressal System

To ensure the best possible American Express credit card customer care services, the company has established a grievance redressal system. If you have contacted the numbers above and did not receive a satisfactory resolution, you can escalate the issue to:

Manager - Executive Correspondence Unit

American Express Banking Corp.

Cyber City, Tower C, DLF Bldg No.8

Sector 25, DLF City Ph II

Gurgaon – 122002 (Haryana)

Telephone No. 0124-6702523 (Monday to Friday, 8:30 am to 5:00 pm)

Email: Manager-Customerservicesindia@aexp.com

For further escalation, you can contact:

Head of Customer Service

Ms. Priyameet Kaur

American Express Banking Corp.

Cyber City, Tower C, DLF Bldg No.8

Sector 25, DLF City Ph II

Gurgaon – 122002 (Haryana)

Telephone No. 0124-6702527 (Monday to Friday, 8:30 am to 5:00 pm)

Email: Head-Customerservicesindia@aexp.com

Nodal Officer

Mr. Saurabh Khanna

E-mail ID: AEBCNodalOfficer@aexp.com

Telephone No. 0124-6702638 (Monday to Friday, 8:30 am to 5:00 pm)

Address: American Express Banking Corp.

Cyber City, Tower C, DLF Bldg No.8, Sector 25, DLF City Phase II,

Gurgaon – 122002 (Haryana)

Additionally, you can file a complaint directly at your nearest branch or complete the complaint form available on the website.

If you have any complaints regarding mis-selling or harassment by a bank representative, you can raise a complaint through the following channels:

Email: Manager-Customerservicesindia@aexp.com

Telephone No. 0124-6702523 (Monday to Friday, 8:30 am to 5:00 pm)

If you are not satisfied with the resolution provided by the bank or if you have not received a response from the bank within 30 days of filing your complaint, you can approach the Office of the Banking Ombudsman for grievance redressal.

You can do so by registering your complaint online or via:

Address: Centralised Receipt and Processing Centre (CRPC), Reserve Bank of India, 4th Floor, Sector 17, Chandigarh 160017
Toll-free Number: 14448 (9:30 am to 5:15 pm)

Disclaimer

The information provided by BFDL herein above is related to the Non-Partnered Banks/ NBFCs and is just for the purpose of information and under no circumstances the information provided hereinabove is intended to be source of advice or recommending any financial advice or endorsement of any sort.

The information including interest rates or fees and charges with regard to any credit card, provided on this website is gathered through publicly available sources over the internet and is considered as accurate and reliable to the best of our knowledge. BFDL disclaims any responsibility or liability regarding inaccuracies, omissions, mistakes etc. as well as offers by the Non-Partnered Banks or NBFCs. The use of information set out is entirely at the User’s own risk and User should exercise due care prior taking of any decision, on the basis of information mentioned hereinabove. You are advised to visit/ contact the respective Banks/ NBFCs to verify the information before making any application or opening an account. Further, BFDL does not undertake any responsibility or liability to update this information. YOU ARE SOLELY RESPONSIBLE FOR ANY LIABILITY OR DAMAGE YOU INCUR THROUGH ACCESS TO OR USE OF THE SITE OR SUCH INFORMATION OR MATERIALS EXCEPT WHERE THE LAWS AND REGULATIONS OF A PARTICULAR JURISDICTION CONCERNING WARRANTIES CANNOT BE WAIVED. Additionally, display of any trademarks, tradenames, logo and other subject matters of intellectual property owners. Display of such Intellectual Property along with the related product information does not imply BFDL’s partnership with the owner of the Intellectual Property of such products.

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What issues can Amex Bank credit card customer care resolve?

American Express credit card customer care can resolve any issues related to your use of the card, including viewing your statement, unblocking or blocking your card, and more.