Axis Bank Credit Card Customer Care

Axis Bank offers you a range of credit cards while also providing you with great after sales support and services. You can contact them in any way that you are comfortable with in case you have any questions about or issues with your credit card.

You can connect with the bank online, using phone banking or SMS banking, or by visiting a branch. 

From resolving your queries to blocking a lost or stolen card, the bank’s customer care team can help in a variety of ways. Ensure that you have all the necessary information (such as your credit card number and your registered mobile number) before contacting them. 

The different Axis Bank credit card customer care numbers are as follows: 

Retail Banking for Indian Customers:

• 1 - 800 - 103 - 5577 (toll-free)

• 1 - 860 - 419 - 5555 (charges applicable)

• 1 - 860 - 500 - 5555 (charges applicable)

• 022-6798-7700

Contact the last three numbers to report the loss of your credit card. 

Phone Banking for NRI Customers:

Another way that you can get instant help via your smartphone is to use the bank’s WhatsApp Banking facility. This service is available for existing and potential customers of the bank and is available 24*7, on holidays as well. 

It is highly secure due to the end-to-end encryption. To get started, send ‘Hi’ to 7036165000 through WhatsApp. This facility helps you:

• Set your credit card PIN

• Block your card 

• Manage your credit card limit

• Get various details related to your credit card, such as your available limit and outstanding balance

Whether it is to block your card or get information about your card’s balance, you can also rely on Axis Bank’s SMS facility. Use this service with your registered mobile number and send a message on +91 9951860002 or 56161600. 

Listed below are the keywords you can use along with an example considering the last 4 digits of your mobile number are 9075.

You can contact the issuer via email if you prefer writing about your issues to the team. Send an email to creditcards@axisbank.com and share the details along with your concerns.

Axis Bank’s Chat Support

You can also use the digital chatbot on the official website of the bank to get information about your credit card and take the appropriate action. The application is called Axis Support through which you can:

• Block and replace your credit card

• Get your credit card statement 

• Start the credit card closure process

• Change your credit card type

You can also contact the Axis Bank credit card customer care team through post. Send a letter to any of the following Axis Bank postal addresses:

Corporate Office

Address - Axis Bank Limited, Axis House, C-2, Wadia International Centre, Pandurang Budhkar Marg, Worli, Mumbai - 400025.
Contact number - +91 22 24252525 / 43252525
Fax - +91 22 24251800

Registered Office

Address - Axis Bank Limited, Trishul, 3rd Floor, Opp. Samartheshwar Temple, Near Law Garden, Ellisbridge, Ahmedabad - 380006.
Contact number - +91 79 66306161
Fax - +91 79 26409321

Understand Axis Bank’s Grievance Redressal Policy so you can conveniently register and resolve your complaints or concerns:

Level 1 Complaints

The bank has enabled the following front-end touchpoints for you to register your grievances:

Reference of all T&C necessarily refers to the terms of the Partners as regards to pre-approved offers and loan processing time amongst other conditions.