BOB Credit Card Customer Care

To ensure that all your enquiries related to credit cards and complaints are addressed efficiently, BOBCARD has a dedicated customer care team. This way, you can get quicker resolutions and use your card with ease, even if there are any roadblocks.

You can contact the Bank of Baroda (BOB) credit card customer care via various online and offline channels. 

To get a quick response to your queries, follow these steps to contact BOB Credit Card Customer Care, available 24x7:

Step 1: Dial the Customer Care Number

Choose any of the toll-free numbers below:

• 1800 2665 100
• 1800 2667 100

Step 2: Follow the IVR Options for Your Query

Once connected, you can use the IVR (Interactive Voice Response) helpline for various services.

Here are some key options you can access:

• Balance Enquiry – Check your available credit limit and outstanding balance.

• Block Card – Instantly block your credit card in case of loss or theft.

• Reset or Generate PIN – Set up or change your credit card PIN.

• Check Last Three Transactions – Get details of your most recent three transactions.

• Card Application Status – Track the status of your new credit card application.

To make it easier for customers, BOBCARD offers support through WhatsApp. Follow these simple steps to connect and get quick assistance:

Step 1: Open WhatsApp

Ensure you have WhatsApp installed on your smartphone.

Step 2: Send a Message

• Send "Hi" from your registered mobile number to 7208476628.

Step 3: Explore Available Services

Once you send the message, you will receive an automated response with available options. You can inquire about:

• Outstanding Credit Card Amount – Check how much you need to pay.
• Bill Due Date – Get the due date of your next credit card payment.
• Other Credit Card Details – Access additional account information.

BOBCARD offers a virtual assistant, ADI, to help with your credit card queries online. Follow these steps to access it:

Step 1: Visit the Official BOB Portal

• Open your web browser and go to the BOB Credit Card website.

Step 2: Locate the ‘ADI’ Virtual Assistant

• On the homepage, look for the ‘ADI’ floating tab on the right side of the screen.

Step 3: Click on ‘ADI’

• Click the tab to open the chat window.

Step 4: Ask Your Credit Card Queries

Type in your question related to:

• Balance Enquiry

• Credit Card Bill & Due Date

• Card Blocking & Replacement

• Reward Points & Offers

• Application Status

   

Step 5: Get Instant Responses

• ADI will provide you with quick and relevant information to resolve your query efficiently.

This feature ensures 24x7 support, so you can get assistance anytime without calling customer care.

If you are unable to reach BOBCARD customer care by phone or prefer written communication, follow these steps to send an email:

Step 1: Open Your Email Application

• Use Gmail, Outlook, Yahoo Mail, or any other email service.

Step 2: Compose a New Email

• Click on ‘Compose’ to start a new email.

Step 3: Enter the Recipient’s Email Address

• Send your email to crm@bobcard.co.in.

Step 4: Write Your Query or Grievance

Clearly mention your issue or request in detail.
include the following details for faster resolution:

• Your Full Name

• Registered Mobile Number

• Last Four Digits of Your Credit Card (Do NOT share the full number for security reasons)

• Details of Your Query/Complaint

   

Step 5: Attach Supporting Documents (If Required)

• If necessary, attach relevant documents such as transaction details or screenshots.

Step 6: Send the Email

• Review your email and click ‘Send’.

Step 7: Wait for a Response

•  BOBCARD customer support will review your email and respond within a few working days.

This method ensures a written record of your communication for future reference.

You can also send an SMS from your registered mobile number to the BOBCARD customer care number to address your service requests. To use the SMS service, type ‘KEYWORD XXXX’ (last four digits of your credit card) and send it to 9223172141. 

Check out the table below to get an idea of different keywords you may use to place various service requests.

BOBCARD provides an online customer care portal where you can manage your credit card easily. Follow these steps to log in and access various services:

Step 1: Visit the BOBCARD Customer Care Portal

• Open your web browser and go to the BOBCARD official website.

Step 2: Click on the ‘Login’ Option

• On the homepage, locate and click on the ‘Login’ button.

Step 3: Enter Your Credentials

•  Provide your User ID and Password to sign in.
• If you are a first-time user, click on ‘Register’ and follow the instructions to create an account.

Step 4: Access Credit Card Services

Once logged in, you can:

• Check Your Credit Card Balance – View available credit and outstanding balance.
• Redeem Reward Points – Use your accumulated reward points for offers and discounts.
• Download Credit Card Statements – View and download past statements.
• Make Bill Payments – Pay your outstanding dues online.
• Update Personal Details – Modify your registered details like email, phone number, etc.

Step 5: Log Out Securely

• After completing your tasks, click ‘Log Out’ to ensure account security.

This portal provides 24x7 access, making credit card management easy and convenient.

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BOBCARD offers a mobile app for convenient credit card management. Follow these steps to download and use the app:

Step 1: Download the BOBCARD App

For Android Users:

• Open Google Play Store and search for "BOBCARD".
• Tap ‘Install’ to download the app.

For iPhone Users:

• Open Apple App Store and search for "BOBCARD".
• Tap ‘Get’ to install the app.

Step 2: Open the App and Register/Login

• Launch the BOBCARD App after installation.
• New Users: Tap ‘Register’ and enter your credit card details to create an account.
• Existing Users: Enter your User ID and Password to log in.

Step 3: Access Credit Card Services

Once logged in, you can:
✅ Pay Your Credit Card Bill – Make quick and secure payments.
✅ Check Latest Offers – Explore discounts and reward point offers.
✅ Monitor Transactions – View recent transactions and spending history.
✅ Redeem Reward Points – Use points for exclusive benefits.
✅ Manage Credit Card Settings – Set spending limits, block cards, or request a new card.

Step 4: Enable Notifications (Optional)

• Allow push notifications to receive instant alerts on transactions, due dates, and offers.

Step 5: Log Out Securely

• Once done, tap ‘Log Out’ to protect your account.

If you are not satisfied with the response to your complaint, BOBCARD provides a two-level grievance redressal process to ensure your issue is resolved.

Level 1: Register Your Complaint

Step 1: Draft an Email to BOBCARD

• Send an email to crm@bobcard.co.in with the following details:
• Your Full Name
• BOBCARD Number (Only mention the last four digits for security)
• Email ID
• Registered Mobile Number
• Details of Your Complaint

Step 2: Receive a Unique Complaint Number

• After submitting your complaint, BOBCARD will issue a unique complaint reference number.

Step 3: Follow Up on Your Complaint

• Use this reference number for any further interactions with BOBCARD customer care.
•  You can expect a response within five working days.

Level 2: Escalate Your Complaint (If Unresolved)

If your complaint is not resolved within five working days, you can escalate it to Level 2.

Step 4: Send an Escalation Email

• Email escalations@bobcard.co.in, mentioning:
• Your Complaint Reference Number
• Details of the unresolved issue

Step 5: Call BOBCARD Grievance Helpline (Optional)

• Dial 022-41683700 and provide your complaint reference number for further assistance.