BOBCARD Credit Card’s Customer Care

To ensure that all your enquiries related to credit cards and complaints are addressed efficiently, BOBCARD has a dedicated customer care team. This way, you can get quicker resolutions and use your card with ease, even if there are any roadblocks.

 

You can contact the Bank of Baroda (BOB) credit card customer care via various online and offline channels. 

As most people have easy access to WhatsApp, the issuer has provided an option to connect through this medium. As a BOBCARD customer, all you need to do is simply send a ‘Hi’ from your registered mobile number to 7208476628. Use this BOBCARD number to find out your outstanding credit card amount, bill due date, or any other details.

To get a quick response to your queries, dial the following BOB credit card customer care numbers 24X7:

• 1800 2665 100

• 1800 2667 100

 

Here is a quick look at a few enquiries you can make using the IVR helpline.

• Balance enquiry

• Block card

• Reset or generate PIN

• Check the last three transactions

• Card application status

You can also present your queries to the issuer’s virtual assistant named ADI. You can access this feature on the official BOB portal. Click on the ‘ADI’ floating tab available on the right side of the homepage of the website to ask credit card-related questions.

If you cannot reach the BOBCARD customer care number or prefer to communicate in writing, simply send an email. You can specify your queries or grievances with an email to crm@bobcard.co.in.

You can also send an SMS from your registered mobile number to the BOBCARD customer care number to address your service requests. To use the SMS service, type ‘KEYWORD XXXX’ (last four digits of your credit card) and send it to 9223172141. 

 

Check out the table below to get an idea of different keywords you may use to place various service requests.

Through BOB’s IVR self-service support facility, you can access certain credit card services 24X7. To enjoy this feature, call on the following toll-free numbers: 

• 1800-103-1006

• 1800-225-100

 

You can access the following services using the IVR helpline number:

• Balance enquiry

• Last 3 transactions

• Card status

• Card block

• Credit card PIN generation/reset

You can also log in to the customer care portal of BOBCARD with your credentials and manage your card easily. From checking your credit card balance to redeeming your reward points, this portal allows you to do it all. 

Another way is downloading the BOBCARD App from Google Play or the App Store. Apart from paying your credit card bills, you can check the latest offers on this app, and much more.  

In case you are not satisfied with the response to your complaint, BOBCARD has a comprehensive grievance redressal mechanism that can help. You can use two levels of grievance redressal to resolve your complaints. Here is a closer look at the process:

1. Level 1

You can email your credit card grievances to BOBCARD at crm@bobcard.co.in. Make sure you mention the following in the mail:

• Your name

• Your BOBCARD number

• Email ID

• Registered mobile number

 

Once the complaint is lodged, you will get a unique complaint number. Quote this reference number when interacting with the BOB credit card customer care in the future. You can expect a response to your query within five working days.

2. Level 2

If the Level 1 grievance redressal mechanism fails to address your issue within 5 working days, you can escalate the same to Level 2. All you need to do is send an email to escalations@bobcard.co.in or call 022- 41683700.

 

Remember to mention your complaint number.