Canara Bank Credit Card Customer Care

Understanding the customer support options can help you manage your Canara Bank credit card more effectively. It also helps you in case you need to block the card if lost or stolen, or report a fraudulent transaction immediately. 

The bank provides dependable online and offline customer support services for credit cards. So, if you require assistance with any card-related inquiries, simply reach out to the Canara Bank credit card customer care team.

One of the easiest ways to connect with the customer care team is by calling them. Out of all the numbers, one of the most preferred Canara Bank credit card customer care numbers is the toll-free helpline, 1800 1030. 

If you are a customer residing abroad, you can call on +91-080-22064232 or +91-080-68212121.

If you prefer not discussing and sharing the details over calls, you can write to the bank executives. Reach out to the bank’s customer care support team online by sending an email to the official ID at ‘hocss1@canarabank.com’. 

To get the credit card blocked or hotlisted, send an email to ‘reportfraud@canarabank.com’. In the email subject line, write ‘BLOCKCC’ followed by a space and the last 6 digits of your credit card.

To address credit card grievances, draft and mail a letter to the bank's head office at this address: 

Canara Bank, Head Office

No. 112, J C Road

Bengaluru - 560002

By contacting the Canara Bank credit card customer care, you can enquire about the following:

• Applying for a credit card

• Checking the card’s credit limit

• Downloading the credit card statement

• Checking reward point summary

• Resetting credit card PIN

• Blocking or unblocking credit card

• Getting an e-statement

Here are some important details about the bank’s grievance redressal system:

1. Hierarchical Approach

• Branch Manager: Contact the branch manager for any initial concerns or issues 

• Regional/Circle Office: If unsatisfied with the branch manager's response, escalate your complaint to the concerned regional or circle office

• Nodal Officer (Head Office): In case of further dissatisfaction, reach out to the bank's nodal officer at the head office

2. Additional Options

• Customer Meets: Attend the bank's ‘Customer Meet’ held on the 15th of every month (Head Office, Circle Office, Regional Office, or branches) to voice concerns or to provide suggestions

• Integrated Ombudsman Scheme (RBI): Register your complaint directly with the Reserve Bank of India (online or physically)

Canara Bank has appointed an internal ombudsman, a retired senior officer from another bank, to handle grievance issues. If a complaint is rejected or only partially resolved, the bank refers the case to the internal ombudsman for a final decision. 

The bank must follow the Ombudsman's decision. In case the bank disagrees, the former would report it directly to the RBI. This approach follows the guidelines set by the RBI.