DBS Bank Credit Card Customer Care

DBS Bank provides multiple customer care services to help address your concerns. You can contact the bank by calling the team, sending an email, or by visiting the branch personally. This provides a seamless experience, as you can get assistance anytime via the mode that is most convenient. 

 

Whether you have inquiries about your credit card or want to report a lost or stolen card, DBS Bank’s customer care team is readily available to assist you.

One of the easiest ways to get answers to your questions is through a call. Ensure that you have the necessary information before contacting the bank’s customer service team. This includes your credit card number and your registered mobile number. 

 

The different DBS Bank credit card customer care numbers are as follows: 

If you have urgent questions or needs related to your credit card, get in touch with the 24*7 customer care service. This will help you get your issues resolved as quickly as possible. 

 

You can contact the following DBS Bank credit card customer care numbers for 24*7 support:

You can also contact the bank via email to outline your query or complaint in detail. There are different DBS Bank credit card customer care email IDs for different kinds of cards. See the list below and email the right ID for your queries: 

You can also contact the DBS Bank credit card customer care team through post. Send a letter to the following RBL Bank postal address:

 

DBS Bank India Limited, 6th Floor, Ruby House, JK Sawant Marg, Dadar West, Mumbai, Maharashtra 400028, India

The bank is dedicated to offering the best service to its customers. However, if you are unsatisfied, you can share your feedback. DBS Bank has a clearly defined customer grievance redressal escalation process in place. 

 

If you don’t get a response or are not content with the response of the customer service team, you can contact city heads, branch managers, or nodal officers as follows: 

Level 1 - City Heads/Branch Managers

Write to the City Business Head/Cluster Head/Branch Head explaining the details of your concern under the following conditions:

• The Customer Service Manager fails to contact you within 3 working days

• You are not satisfied with the response

 

You will receive a response within a period of 5 working days of the respective head or officer receiving the complaint. Visit DBS Bank’s official website to find out who your respective head or officer is.

 

Make sure to quote the complaint reference number provided to you in earlier interactions with the bank.

 

Level 2 - Principal Nodal Officer

You may write to the bank’s Principal Nodal Officer if you still feel unsatisfied. You will get a   response to your complaint within 7 working days after the bank’s Principal Nodal Officer receives it. Here are the contact details of the officer:

 

Principal Nodal Officer

DBS Bank India Limited,

The Ruby Towers,

6th Floor,

Senapati Bapat Marg,

Dadar (W)

Mumbai – 400 028

Tel – +91 22 6614 7578

Reserve Bank of India (RBI) established the Ombudsman Scheme to resolve complaints and disputes between customers and banks or financial institutions. Once the bank decides to reject or provide partial relief, the complaints will be referred to the Bank’s Internal Ombudsman. 

 

The Ombudsman will further examine the issue in line with the instructions from the Reserve Bank of India.