HDFC Bank Credit Card Customer Care

The HDFC Bank credit card customer care department is a dedicated service division that assists customers with credit card-related queries and issues. The customer care team is available 24/7, including Sundays and bank holidays, for support through various channels such as phone, email, and post.

 

You can also contact the HDFC Bank credit card customer care toll-free phone number to report lost or stolen cards, make payments, resolve disputes, or address other HDFC Bank credit card complaints.

 

Official ways to reach HDFC Bank credit card customer care:

• Phone Call
• SMS
• Email
• Post
• Virtual Assistant Eva

HDFC Bank offers dedicated customer support for all your credit card-related concerns. Whether you’re facing an issue with your existing card, want to apply for a new one, or need help choosing the right option, the customer care team is ready to assist.

 

Step 1: Identify the Type of Query

 

Decide what kind of support you need:

• General queries or card-related issues

• Lost or stolen card

• Application or product-related assistance

   

Step 2: Call the Toll-Free Number

 

You can directly connect with a representative using the following numbers:

• 📱 1860 267 6161 – For regular credit card-related queries
  (Standard charges may apply based on your telecom operator)

   

Step 3: Call Your Local Customer Care Number

 

If you want to reach your local customer care center, dial:

• 📞 Area Code + 61606161
  (For example, if you are in Delhi, dial 011 61606161)

   

Step 4: Follow the IVR Options

 

Once connected, you will hear an Interactive Voice Response (IVR) system. Follow the voice prompts to:

• Report lost or stolen cards

• Check outstanding balance or transaction history

• Speak to a customer care executive

   

Step 5: Keep Your Credit Card Details Handy

 

For quick resolution, keep the following ready:

• Last 4 digits of your credit card

• Registered mobile number

• Date of birth or customer ID (if required for verification)

You can call HDFC Bank customer care from any city by adding your area code before 61606161. If you are not sure about the city’s code, you can call 1860 267 6161 for assistance regarding your HDFC Bank credit card.

 

Here is a list of HDFC Bank credit card customer care numbers for some of the metropolitan cities:

If you reside in some other city apart from the ones mentioned above, you can prefix the customer care number with your city’s STD code.

You can resolve your credit card issues in the following ways:

Loss of Credit Card

 

✅ Step-by-Step to Block a Lost Credit Card

 

Step 1: Call Customer Care Immediately

 

Dial the 24/7 customer care number:

• 1860 267 6161
• Area Code + 61606161

 

 

Step 2: Follow IVR Instructions

• Select the option to report a lost/stolen credit card.

• Your card will be instantly blocked once you confirm the details.

   

Step 3: Use Net Banking (Alternative Option)

• Log in to HDFC NetBanking

• Navigate to:
  Cards > Credit Cards > Request > Hotlist Card

• Select the card and confirm to block it.

   

Step 4: Apply for a Replacement Card

After blocking, you can request a replacement through:

• NetBanking

• Phone Banking

• Or by visiting your nearest HDFC Bank branch

   

Credit Card Blocked

 

✅ Step-by-Step to Apply for a Replacement Credit Card

 

Step 1: Contact Customer Care

• Call 📞 1860 267 6161 or your local number with area code.

• Request a replacement card.

   

Step 2: Use NetBanking for Online Request

• Log in to HDFC NetBanking

• Go to:
  Cards > Credit Card > Request > Replace Card

   

Step 3: Download and Submit the Replacement Form (Offline Option)

• Visit the HDFC Bank website

• Search for the Credit Card Replacement Form

• Download and fill it

• Send it to the designated HDFC Bank address by post

In addition to calling, you can also reach out to the team by writing them to the HDFC Bank credit card customer care email ID. Send your queries to customerservices.cards@hdfcbank.com along with the necessary details required to speed up the assistance.

 

Moreover, HDFC Bank’s 'Contact Us' page is the fastest way to raise a request or submit feedback. You can log into your net banking portal to access this service.

Step 1: Ensure Your Mobile Number is Registered with HDFC Bank

You must use the mobile number linked to your HDFC Bank account.

 

Step 2: Open Your SMS App

Use any SMS messaging app on your phone.

 

Step 3: Type the Registration SMS in the Following Format:

REGISTER <Space> Last 4 digits of your Customer ID <Space> Last 4 digits of your Account Number to 7308080808 from your registered mobile number.

 

Step 4: Wait for Confirmation

You’ll receive a confirmation message from HDFC Bank once your number is successfully registered.

If you have any unresolved queries or need assistance with a specific issue, you can directly contact HDFC Bank’s regional Nodal Officers. They are available to provide timely and effective resolutions for your grievances at the regional level.

Note: The above given details are subject to change at the discretion of the bank.

To address your credit card-related queries via postal mail, you can write and send your concerns to the following addresses:

 

Option 1: Sending via Regular Post

 

Step 1: Write a Formal Letter

Include the following details:

• Your Full Name

• Registered Mobile Number

• Last 4 digits of your Credit Card

• A clear description of your query or complaint

• Any supporting documents (photocopies, not originals)

   

Step 2: Place the Letter in an Envelope

Make sure all enclosures are secure and properly labeled.

 

Step 3: Address the Envelope to:

• HDFC Bank Cards Division,  
• P.O. Box. 8654,  
• Ambattur Industrial Estate, P.O.,  
• Chennai - 600058

Step 4: Drop it at Your Local Post Office

Use standard postal services and consider using Registered Post for tracking.

 

Option 2: Sending via Courier Service

 

Step 1: Prepare the Documents

As with postal mail, include:

• A formal letter with your credit card details and issue

• Any supporting documents

   

Step 2: Pack the Documents Securely

Use a sealed envelope or courier pack to avoid damage during transit.

 

Step 3: Address the Courier Package to:

• HDFC Bank Cards Division,
• PO Box No 8654, Door No 94 SP,
• Estate Bus Stand, Wavin Main Road,
• Mogappair West,
• Chennai - 600058

 

Step 4: Send via a Trusted Courier Partner

Choose a reliable courier provider for quicker delivery and tracking.

HDFC Bank’s virtual assistant, EVA, is available 24/7 to help resolve your credit card-related queries quickly. You can access EVA through the HDFC Bank website, mobile app, or WhatsApp. It provides instant responses to a wide range of questions, including checking credit card statements, paying bills, and learning about new card offers. EVA can also handle secure transactions like blocking a card or providing account details with OTP authentication for added security.

HDFC Bank provides a structured Grievance Redressal System to address customer complaints efficiently. The process ensures fairness, transparency, and timely resolution of grievances.

First Level

Customers can report grievances through multiple channels such as:

• Phone banking: Call 1800 202 6161 or 1860 267 6161

• Email: Send an email to customerservices.cards@hdfcbank.com

• Post: Write to HDFC Bank Cards Division at P.O. Box No. 8654, Thiruvanmiyur, Chennai – 600 041

Second Level

If your issue is not resolved satisfactorily at the first level, you can escalate it to the Grievance Redressal Officer:

Grievance Redressal Officer

Credit Cards Division,

HDFC Bank Limited,

Door No. 94 SP Estate Bus Stand,

Wavin Main Road, Mogappair West,

Chennai - 600058.

Third Level - Escalation to the Banking Ombudsman

If the complaint remains unresolved for over 30 days, you may approach the Banking Ombudsman appointed by the Reserve Bank of India.

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Can I send a query via email to HDFC Bank customer care?

Yes, you can email your queries to HDFC Bank credit card customer care via the HDFC Bank credit card customer care email ID: customerservices.cards@hdfcbank.com.

 

Can I contact the HDFC Bank credit card customer care service 24x7?

Yes, the HDFC Bank credit card customer care service is available 24 hours a day, 7 days a week.

 

How can I contact HDFC Bank customer care through in-app chat?

There is no in-app chat feature for HDFC Bank customer service.

 

What is the HDFC Bank credit card customer care number for NRIs?

For NRIs (Non-Resident Indians), HDFC Bank offers dedicated customer care numbers to address credit card-related queries. These numbers are country-specific for easy accessibility:

• USA: 855-999-6061

• Canada: 855-999-6061

• Singapore: 800-101-2850

• Kenya: 0-800-721-740

For NRIs in other countries, you can contact HDFC Bank at +91-2267606161. These numbers are available 24/7 to provide assistance with any banking or credit card queries.

 

How can I file a complaint via email?

You can file a complaint by emailing the HDFC Bank credit card complaint email ID, customerservices.cards@hdfcbank.com. Be sure to include all relevant details for a quick resolution.