ICICI Bank Credit Card Customer Care

There are a number of ways to get in touch with ICICI Bank’s dedicated customer service team to resolve any issue with your credit card. This includes reporting a fraudulent transaction, prepaying your credit card EMIs, or checking on fees and charges.

 

No matter what you need help with, you can connect with the bank representatives via phone or email.

Step 1: Contact ICICI Bank Customer Support

If you have any queries or doubts related to your credit card and its transactions, reach out to the bank’s customer support team.

 

Step 2: ICICI Bank Credit Card Customer Care Numbers

Call the bank using any of the following numbers for assistance:

• 1800 1080 (Toll-Free Number)

• +91-22-33667777 (For domestic customers traveling overseas)

• 1860-120-7777

   

Step 3: 24x7 Customer Care Assistance

ICICI Bank provides round-the-clock support for credit card-related queries. Call 1800 1080 anytime for assistance.

 

Step 4: Email ICICI Bank for Support

If you have complaints, feedback, or grievances, you can contact the bank via email. Ensure your email includes:

• A detailed explanation of the issue

• Credit card details (such as account number and transaction details)

   

Step 5: Official Customer Care Email ID

Send your queries to customer.care@icicibank.com for resolution.

Step 1: Write a Letter to ICICI Bank

If you prefer written communication, you can send a letter explaining your concerns regarding your credit card. Ensure that your letter is clear and detailed.

 

Step 2: Attach Required Documents

Include the following documents for a smooth resolution:

• A copy of your ID proof

• Your credit card number (do not share full details, only the last four digits)

• Relevant transaction details (if applicable)

   

Step 3: Send the Letter to the Official Address

Post your letter to the following address:

 

ICICI Bank Limited

• ICICI Phone Banking Centre,
• ICICI Bank Tower, 7th floor,
• Survey no: 115/27, Plot no. 12,
• Nanakramguda, Serilingampally,
• Hyderabad – 500032.

 

Step 4: Wait for a Response

The bank will review your request and respond accordingly. You may also follow up through customer care numbers or email if needed.

You can escalate your query or complaint if the customer care team’s response does not satisfy you. ICICI Bank has a separate department to deal with the grievances of the customers. 

 

There are three levels in the bank’s credit card grievance redressal system.

 

Level 1: Contact Customer Care Service

 

• Step 1: Call the ICICI Bank Credit Card Customer Care team to address your issue.
• Step 2: If your concern is not resolved at this level, escalate it to the Grievance Redressal Officer.

 

Level 2: Contact the Grievance Redressal Officer

 

If your complaint remains unresolved, you can escalate it to the Grievance Redressal Officer in two ways:

 

Option 1: Submit a Complaint Form

 

• Step 1: Visit the ICICI Bank official website.
• Step 2: Download the Grievance Redressal Complaint Form and fill in all the required details.
• Step 3: Courier the completed form to the following address:
• ICICI Bank Ltd.
• Phone Banking Centre,
• ICICI Bank Tower, Financial District,
• Gachibowli, Hyderabad, Telangana - 500032.

 

Option 2: Raise a Service Request Online

 

• Step 1: Visit the ICICI Bank official website.
• Step 2: Login to your ICICI Bank Credit Card Net Banking account.
• Step 3: Navigate to the ‘Complaints and Compliments’ section.
• Step 4: Raise a Service Request regarding your issue.

 

Level 3: Contact the Principal Nodal Officer

 

If you are still not satisfied with the resolution, escalate your complaint to the Principal Nodal Officer through the following options:

 

Option 1: Send a Letter

• Write a letter explaining your issue and send it to:
• ICICI Bank Ltd.
  Bandra-Kurla Complex,
  Mumbai, Maharashtra - 400051.

 

Option 2: Send an Email

• Email your complaint to: theadservicequality@icicibank.com

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Reference of all T&C necessarily refers to the terms of the Partners as regards to pre-approved offers and loan processing time amongst other conditions.