ICICI Bank Credit Card Customer Care

There are a number of ways to get in touch with ICICI Bank’s dedicated customer service team to resolve any issue with your credit card. This includes reporting a fraudulent transaction, prepaying your credit card EMIs, or checking on fees and charges.

 

No matter what you need help with, you can connect with the bank representatives via phone or email.

You may call the bank's customer support team if you have any queries or doubts related to your credit card and its transactions. The following are the ICICI Bank credit card customer care numbers:

• 1800 1080

• +91-22-33667777 (For domestic customers travelling overseas)

• 1860-120-7777

ICICI Bank Credit Card - 24*7 Customer Care Number

The bank prioritises customer satisfaction by offering round-the-clock support to address any questions or concerns. You can call on ICICI Bank’s credit card customer care number 1800 1080 to get 24*7 assistance. 

ICICI Bank Credit Card Customer Care Email

You can email the bank if you have complaints, feedback, or grievances. Write a detailed email explaining the situation accurately, along with your credit card details like account number, transaction details, etc. 

 

The ICICI Bank credit card customer care email ID is customer.care@icicibank.com. 

You can also write a letter to the ICICI Bank credit card customer care team and explain your concerns. Ensure you attach your ID proof and relevant information like the credit card number, transaction details, etc. 

 

Post the letter to this address:

ICICI Bank Limited

ICICI Phone Banking Centre, ICICI Bank Tower, 7th floor, Survey no: 115/27, Plot no. 12, Nanakramguda, Serilingampally, Hyderabad – 500032.

You can escalate your query or complaint if the customer care team’s response does not satisfy you. ICICI Bank has a separate department to deal with the grievances of the customers. 

 

There are three levels in the bank’s credit card grievance redressal system.

Level 1 - Customer Care Service

At the first stage, you can address issues or grievances with ICICI Bank credit card customer care team. In case the issue or grievance is not resolved, you can contact the Grievance Redressal Officer.

Level 2 - Grievance Redressal Officer

There are two ways to contact the officer:

1. Complaint Form:

• Go to the official website of ICICI Bank

• Download the form and fill in all the necessary details

 

• Courier the form under the name of Grievance Redressal Officer to the below-mentioned address:

 

 

ICICI Bank Ltd.,

Phone Banking Centre, ICICI Bank Tower,

Financial District, Gachibowli,

Hyderabad, Telangana - 500032

 

       2. Service Request:

• Go to the official website of ICICI Bank

• Login to your ICICI Bank credit card net banking account using your credentials

• Under the ‘Complaints and Compliments’ section, raise a service request 

 

The Grievance Redressal Officer will contact you within 4 days of receiving the complaint to resolve the matter

3. Level 3 - Principal Nodal Officer

If you are not satisfied with the resolutions suggested by the Grievance Redressal Officer, you can contact the Principal Nodal Officer. There are two ways to contact the Principal Nodal Officer:

• Write a letter: ICICI Bank Ltd., Bandra-Kurla Complex, Mumbai, Maharashtra - 400051

• Send an email: theadservicequality@icicibank.com

Reference of all T&C necessarily refers to the terms of the Partners as regards to pre-approved offers and loan processing time amongst other conditions.