IDBI Bank Credit Card Customer Care

Imagine that your IDBI Bank credit card has been stolen, and you want to block it. In that and many other credit card-related scenarios, you can visit IDBI Bank's physical branch or website to get help. However, one of the easiest ways to get quick help is by contacting the IDBI Bank credit card customer care team via phone, email, SMS, etc.

 

IDBI Bank credit card customer care representatives can quickly help you get answers to all your concerns and queries. To get an immediate response, it is essential to know the right IDBI Bank credit card customer care number.

The IDBI Bank credit card toll-free number is 1800 425 7600.

 

You can also connect with the IDBI Bank credit card customer care team using the landline (non-toll-free) number 022 - 4042 6013.

 

Call charges may apply when using this non-toll-free landline number.

 

You can call these numbers for general credit card-related tasks or queries. For instance, you can apply for an IDBI Bank credit card over phone calls or get product information. However, IDBI Bank does not have a separate number for lost cards. You can use the same IDBI Bank credit card lost card helpline number to block your credit card if it gets lost or stolen.

 

Many people wonder if there's an IDBI Bank credit card customer care to connect on WhatsApp. The answer is yes. You can connect with the bank's AI bot for general queries on WhatsApp. All you have to do is send “Hi" to “88600 45678." You can use this WhatsApp banking service number 24/7 to:

• Check account balance

• Get a downloadable mini-statement

• Order a chequebook

• Open savings account

• Get an email statement

• Locate a nearby branch

 

While WhatsApp banking lets you use several basic services, it does not let you connect to a customer care representative.

Many customers don't prefer connecting with customer care representatives via phone or SMS. If you are one of them, you can connect with IDBI Bank credit card customer care via email. You can use the email address idbicards@idbi.co.in for credit card queries.

 

For transactional disputes, you can write to ccdisputes@idbi.co.in.

 

Writing an email can be an excellent choice if you want to have a copy of your query or complaint.

 

Suppose your credit card is stolen. In this case, one of the best ways to protect your credit card against fraud or theft is to block it by connecting with IDBI Bank's customer service team.

There's no separate IDBI Bank credit card fraud reporting number. So, you can call the IDBI Bank credit card toll-free number 1800 425 7600 if your credit card is stolen. You can also call the non-toll-free number 022 - 4042 6013 or email idbicards@idbi.co.in.

 

Calling can generally be the first choice for many individuals. However, it is often a good idea to follow up with an email to have documented proof of the complaint. This can come in handy later if you need to dispute any fraudulent charges or prove that you reported the incident on time.

The IDBI Bank credit card customer care 24x7 number is 1800 425 7600.

 

You can use this toll-free number for any credit card-related queries or issues.

Any person can earn Delight Points if he or she makes in-store or online purchases, pays utility bills, or makes merchant payments using an IDBI Bank credit card. These points are part of IDBI Bank's credit card rewards programme. Users can use these points on over 7,000 rewards spread across categories like recharge, movie ticket bookings, etc.

 

If you have any queries related to Delight Points, you can call the IDBI Bank credit card helpline number which is 1800 208 1947.

 

You can also write to them at membersupport@idbidelight.com.

If you live abroad or are not present in India when facing issues with your credit card, you can call the international helpline number +91-22-67719100.

Like most banks in India, IDBI Bank has a credit card grievance redressal system to solve complaints efficiently. This system is categorised into three levels. But before getting into the levels, let's understand how to register a credit card grievance with IDBI Bank.

 

You can register a credit card grievance through multiple communication modes like phone banking, email, branch, website, etc. When writing the grievance, the bank has advised mentioning the following details:

• Full name

• Masked customer ID and credit card number you are having an issue with

• Contact details

• Reference of the transaction or complaint ID (depending on what type of issue you are facing)

 

Now that you know how to register a grievance, here are the three levels in the IDBI Bank grievance redressal system:

Level 1

In level one, you can file a complaint at the branch level. You can connect with IDBI Bank customer service for card issues via the following options:

• Toll-free number: 1800 425 7600

• Non-toll-free number: 022 - 4042 6013

• International helpline: +91-22-67719100

• Email for general queries: idbicards@idbi.co.in

• Email for transactional queries: ccdisputes@idbi.co.in

Level 2

If your grievance remains unresolved within 8 days of registering the complaint at level 1, you can contact the Grievance Redressal Officer (GRO). The GRO is available between 10:00 a.m. and 6:00 p.m., Monday to Friday, and on the 1st, 3rd, and 5th Saturdays of the month. Here are the details of IDBI Bank’s GRO:

Level 3

If you don’t receive a satisfactory reply and your grievance is unresolved within 11 working days of registering it, you can contact the Principal Nodal Officer (PNO). You can contact PNO between 10 a.m. to 6 p.m. from Monday to Friday and on the 1st, 3rd, and 5th Saturday of the month. Here are the details of PNO:

If your grievance is not satisfactorily resolved by PNO as well, you can file a complaint with the Reserve Bank of India’s (RBI) Banking Ombudsman.

Besides the helpline numbers specifically for credit card issues, you can contact IDBI Bank customer care support for general queries through:

 

Toll-free numbers:

1800-209-4324

1800-22-1070

 

Non-toll-free numbers:

022-67719100

0091-22-67719100 (international helpline number)

 

Hotlisting debit card:

1800-22-6999

 

Debit card blocking through SMS:

BLOCK <Customer ID> <Card Number> to 5676777 (if you remember your card number)

Or

SMS BLOCK <Customer ID> to 5676777 (if you don’t remember your card number)