IDFC Credit Card Customer Care

IDFC FIRST Bank offers a wide range of financial services like Consumer Banking, Rural Banking, and Corporate Banking. Their credit cards are popular for features like shopping, travel, lifestyle benefits, and reward point redemptions.

Step 1: Identify Your Concern

• It could be related to transactions, card limits, billing, reward points, or any feature of your credit card.

Step 2: Call IDFC FIRST Bank Credit Card Customer Care

• Dial the official customer care number: 1800 10 888 (toll-free)
• Follow the IVR instructions to connect with a credit card representative.

Step 3: Email Your Query (Optional)

• Compose an email explaining your concern clearly.
• Include your full name, registered contact number, and last 4 digits of your credit card number.
• Send the email to: customercare@idfcfirstbank.com

Step 4: Use the Mobile App or NetBanking

• Log in to the IDFC FIRST Bank Mobile App or NetBanking portal.
• Go to the “Help & Support” or “Raise a Request” section to submit your issue online.

Step 5: Visit the Nearest Branch (for In-Person Support)

• If required, visit the nearest IDFC FIRST Bank branch for direct assistance.
• Carry your credit card and a valid ID proof.

You can reach to the IDFC FIRST Bank Customer Care by the following ways:

• Via calling on the IDFC FIRST bank credit card toll free number

• Via IDFC credit card customer care email id

• A written query to the registered IDFC FIRST bank address

• Via social Media

The IDFC credit card customer care number is as follows:  

NRI customers can use the following toll-free customer care numbers to reach the IDFC FIRST Bank:  

1. The registered address for IDFC FIRST Bank is:

IDFC FIRST Bank Ltd

KRM Tower, 7th Floor, No. 1,

Harrington Road, Chetpet,

Chennai - 600031, Tamil Nadu,

India

2. You can also reach the IDFC FIRST Bank Corporate office at:

IDFC FIRST Bank Ltd

Naman Chambers,

C-32, G-Block,

Bandra- Kurla Complex,

Bandra East, Mumbai - 400051,

India

The IDFC FIRST Bank has active social media profiles for customer interaction. The official URLs for these profiles are as follows: 

To ensure that you are happy and satisfied with the banking services and all your queries are addressed on time, the bank has a grievance redressal policy for all its loyal customers. The first step is to contact the customer care officer of the bank via phone banking, email, post, or by heading to the nearest bank branch. But if you still aren’t satisfied with the service provided, here are the steps you can follow to ensure that your queries are resolved in a timely manner:

• Step 1: The first step would be to access the website and download the complaint form, fill in the details, and send it to the Grievance Redressal Officer.

• Step 2: Once the concerned person receives the query or complaint, the bank shall respond within 4 working days.

• Step 3: If you  still aren’t satisfied with the solution provided by the Grievance Redressal Officer or other channels, you can escalate the matter and get in touch with the Principal Nodal Officer at the following address:

IDFC FIRST Bank Ltd. Building no.2, Raheja Mindspace, MIDC Industrial Area, Shiravane, Juinagar, Nerul, Navi Mumbai 400706 Maharashtra India.

Landmark: Raheja Universal or Honda Service Center.

• Step 4: There is another level of escalation which is the highest level that you can reach out to in case you are still dissatisfied with the services or solution provided by the bank or Principal Nodal Officer. The last level of escalation is the senior management of IDFC Bank. You have a choice to directly email a member of the senior management and share your concerns or queries and ask for a resolution.

• Step 5: In rare cases when you are still awaiting a resolution or have not received a satisfactory response from IDFC Bank, you can reach out to the banking ombudsman. You can check the IDFC Bank website or visit the nearest bank branch to get the contact details of the banking ombudsman

• Step 6: A complaint shall be resolved within 30 days of its registration, according to the bank's grievance redressal procedure.

For a bank, a customer always comes first and IDFC bank has a similar policy when it comes to its customer grievance redressal objective. As part of the bank's commitment to transparency and fairness, IDFC Bank will address concerns as soon as possible. The bank believes that the customer has a right to raise a query and to know the decision taken by the bank in a timely manner. In the absence of such transparency and fairness, the customer can follow the escalation process to get their queries or concerns resolved at the earliest.