IndusInd Bank Credit Card Customer Care

On facing any issues in service with an IndusInd Bank Credit Card, customers can quickly reach out to the customer care team. The bank offers different modes through which a cardholder can connect with a representative to resolve a range of issues. 

 

The bank has dedicated contact numbers for customers abroad. Depending on the severity of the problem, customers must follow a set protocol to raise matters to the concerned authorities.

Step 1: To Block Your Credit Card

If your card is lost, stolen, or you suspect any fraudulent activity, follow these steps to block your IndusInd Bank credit card:

 

✅ Option 1: Call the Toll-Free Number

• Dial 1860 267 7777

• This number is available 24x7.

   

✅ Option 2: Use Other Channels to Block the Card

 

• SMS: Send an SMS in the prescribed format to the designated number.

• Mobile Banking: Open the IndusInd Bank app → Navigate to ‘Block Card’ section → Follow the prompts.

• Net Banking: Log in → Go to 'Credit Card Services' → Select ‘Block Card’.
• IVR: Call customer care and follow the voice menu instructions.

 

 

Step 2: If You Are an International Customer

 

• If you're calling from outside India, use one of the dedicated international helpline numbers:

• 📞 1800 102 3333 (Toll-free for select countries)
• 📞 +91 22 4220 7777
• 📞 +91 22 4406 6666

• Speak to a representative to get help with your credit card-related queries or issues.

Here are some other ways in which you contact the IndusInd Bank credit card customer care team:

Access IndusInd Bank Credit Card Services via SMS

 

Step 1: Compose an SMS

• Type the specific SMS code based on the information you need

 

Step 2: Send the SMS

• Send the SMS to 5676757 from your registered mobile number.

 

Step 3: Receive Instant Alerts

• You’ll receive an SMS reply with the requested credit card information within a few seconds.

 

Raise a Complaint via Email – IndusInd Bank Credit Card

 

Step 1: Identify Your Credit Card Category

• Determine which type of IndusInd Bank credit card you hold (e.g., Platinum, Signature, Pinnacle, etc.).

 

Step 2: Draft Your Email

• Use your registered email ID to compose the email.
• Clearly mention the issue, query, or complaint with all relevant details (like card number – masked, transaction ID, date, etc.).

 

Step 3: Send the Email to the Correct ID

• Each credit card category has a dedicated complaint email ID.
• Refer to the table below to find the right one:

 

Connect with IndusInd Bank Credit Card Customer Care via Social Media

 

Step 1: Choose Your Preferred Social Media Platform

• IndusInd Bank is active on the following platforms:

 

Step 2: Send a Direct Message (DM) or Tag the Bank

• Use the Direct Message (DM) feature or tag the official handle in a public tweet or post.
• Clearly mention your query or issue.
• Avoid sharing sensitive information like full card number or OTPs.

 

Step 3: Wait for a Response

• The social media team usually responds within business hours.

• They may ask you to DM additional details or redirect you to a secure channel for resolution.

 

Step 4: Follow Up if Needed

• If you don’t receive a timely response, you can raise the issue through email or phone support for faster resolution.

 

Send a Written Complaint to IndusInd Bank Credit Card Customer Care

 

Step 1: Draft the Complaint Letter

 

• Write a formal letter explaining your issue, query, or grievance in detail.
• Include relevant information such as:
• Your full name
• Masked credit card number (only last 4 digit)
• Registered contact details
• Nature of the issue with dates and transaction references (if applicable)

 

Step 2: Attach Identity Proof

 

• Attach a copy of valid identity proof (like Aadhaar, PAN, or driving license).
• This helps in verifying the authenticity of your request.

 

Step 3: Address the Envelope Properly

 

• Use the following postal addres:

• IndusInd Bank Ltd.,
• Credit Cards Division,
• PO Box 9421, Chakala, MIDC,
• Andheri East, Mumbai,
• Maharashtra - 400093

 

 

Use IndusAssist – IndusInd Bank’s Chatbot for Credit Card Queries

 

Step 1: Visit the Official Website

• Go to the IndusInd Bank official website.

 

Step 2: Locate the Chatbot

• On the bottom right corner of the homepage, you will see the IndusAssist chatbot icon.

 

Step 3: Click on the Chatbot

• Click the chatbot icon to launch the conversation window.

 

Step 4: Accept Terms & Conditions

• A prompt will appear with the terms and conditions.
• Read and accept them to proceed.

 

Step 5: Click on ‘Check it out’

Once terms are accepted, click ‘Check it out’ to start chatting.

 

Step 6: Enter Your Query

• Type your query or concern (e.g., credit card statement, card block, payment status).
• The bot will provide relevant answers or guide you to the next steps.

IndusInd Bank credit card customer care is a part of the grievance redressal system. The grievance redressal system has three levels for the evaluation and resolution of complicated and unresolved issues. 

 

Here’s a look into these levels:

Level 1 - Regular Communication Mediums

The regular communication mediums under the grievance redressal system cover contacting IndusInd Bank Credit Card customer care via various online and offline mediums like -

• Net banking

• Email

• IndusInd Bank credit card call centre

• Letter

• Branch Visit

Level 2 - Head of Card Services

In situations where you are not satisfied with the solution suggested by the customer care team executives, you can contact the IndusInd Head Officer of Card Services. You can connect with the Head 

Officer via -

• Email 

Send an email to head.cardservices@IndusInd.com explaining the concern in detail. The mail should carry details regarding the IndusInd Bank credit card, transaction IDs, etc., along with the customer reference number generated at Level 1.

• Letter 

You can also write a letter to the Head Officer of Card Services. Remember to keep it detailed and ensure it has other information required. This will include your credit card number, transaction IDs, etc. 

 

You will also have to mention the customer reference number generated at Level 1 and attach identity proof for the authenticity of the letter. Courier the letter to this address:

 

Head – Customer Care 

IndusInd Bank Ltd.,

Opus Centre,

4th Floor, 47 Central Road,

Opp. Tunga Paradise MIDC,

Andheri - East, Mumbai, 

Maharashtra - 400093

 

The Head Officer will revert with the best possible solution within 7 business days after receiving the complaint ticket.

Level 3 - Principal Nodal Officer 

This is the supreme level of the grievance redressal system. You can contact the Principal Nodal Officer and explain your problems to find a satisfactory solution. You can contact Principal Nodal Officer via -

• Email  

IndusInd Bank credit card email address for Principal Nodal Officer is nodal.officer@IndusInd.com. Write an email addressing the concern in detail. The mail should carry details regarding the credit card, transaction IDs, etc., along with the customer reference number generated at Level 1.

• Letter 

You can send a letter to the Principal Nodal Officer via courier. Be sure to keep it detailed and ensure it has the required information. This includes information like credit card numbers, transaction IDs, etc. 

 

Mention the customer reference number generated at Level 1 and attach identity proof for the authenticity of the letter. Courier the letter to this address -

 

Executive Vice President & Principal Nodal Officer

IndusInd Bank Ltd.,

Opus Centre,

4th Floor, 47 Central Road,

Opp. Tunga Paradise MIDC,

Andheri - East, Mumbai, 

Maharashtra - 400093

 

In extreme situations, you can contact the Reserve Bank of India (RBI) appointed Banking Ombudsman. Ensure that you take this step only after going through the grievance redressal system of the bank and if you do not receive satisfactory responses/solutions. To contact the IndusInd Ombudsman, you can visit the official website of the bank or RBI.

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