Kotak Credit Card Customer Care

For assistance or to register any complaint related to your credit card, you can contact the Kotak Mahindra Bank’s customer support team. From blocking the card, bill payment, and more, the Kotak Bank’s credit card customer care team can attend to all issues. 

 

The bank provides several online and offline channels that you can use to reach out to its team. You can leverage a streamlined process to inquire about any issue or get any discrepancy fixed.

Several helpline numbers are available to you if you face any issues with your credit card. You can contact the following Kotak Mahindra Bank credit card customer care numbers and get your queries resolved:

If you are a Non-Resident Indian (NRI) customer, you can contact the bank at +91 22 6204 2001. This service is chargeable. You can also contact the respective toll-free numbers. Following are the Kotak Mahindra Bank credit card customer care numbers for NRIs:

For customer service inquiries, you can reach out to the bank via email, too. While there is no specified Kotak Mahindra Bank credit card customer care email ID, you can write to them through the official website. Follow these steps for the same:

1. Select the ‘Contact Us’ option from the menu

2. Click on the ‘Write to Us’ Section

3. Choose the ‘Kotak Credit Card’ category

4. Scroll down and select the ‘Write to Us’ section

5. Click on the ‘Send us an email’ option to share your query or complaint with the bank

You can also get SMS alerts for different credit card services. For this, all you need to do is send the following codes to 5676788 or 9971056767 from your registered mobile number: 

Note: Standard SMS charges apply.

Kotak Mahindra Bank has three levels of grievance redressal mechanisms put in place. Check out the details below:

Level 1

The primary level of grievance redressal mechanism includes the following channels:

• Dial the Kotak Mahindra Bank credit card customer care number, 1860 266 2666

• You can register your complaint either through the bank’s internet banking portal or by using the web portal

• You can also visit the bank’s nearest branch to raise your concern

• You can also write to them at:

 

Kotak Mahindra Bank Ltd. P.O. Box: 16344, Mumbai – 400013

Level 2

If you are not satisfied with the response at Level 1 of grievance redressal, here is how you can escalate your complaint:

• Write to the Nodal Officer

 

Address: Kotak Infiniti, 4th Floor, Zone 4 

Bldg No.21, Infinity Park, Off Western Express Highway, 

General AK Vaidya Marg, 

Malad (E), Mumbai – 400097 

 

Email id: nodalofficer@kotak.com

• Web Form

You can raise the level of your complaint through the Online Level 2 web form.

• Call the Nodal Officer

You can also register your complaint by calling the Nodal Officer at 022-6204 2110. This number is available from Monday to Friday between 10 AM and 6 PM, except for bank holidays.

Level 3

In case you are not satisfied with the responses received at Levels 1 and 2, you can contact the Principal Nodal Officer (PNO). Here are the channels you can use:

• Write to the PNO:

 

Address: Kotak Infiniti, 4th Floor, Zone 4 

Bldg No.21, Infinity Park, Off Western Express Highway, 

General AK Vaidya Marg, 

Malad (E), Mumbai – 400097 

 

Email ID: pno@kotak.com

• Web Form:

Through the Level 3 web form on the bank’s official website 

• Call PNO:

You can contact the PNO at 022-6204 2120,from Monday to Friday between 10 AM and 6 PM, except for bank holidays.