SBI Card Customer Care

Whether it is inquiries regarding your credit card limit or a recent transaction, you can contact the issuer’s customer service team for support. You can reach out to the SBI Card team through phone, SMS, and email, among other channels. The customer care team would be able to assist you with your concerns so you can make the most of your credit card.

SBI Card has launched the WhatsApp Connect facility to provide your credit card account details at your fingertips. This facility allows you to check account summaries, outgoing balances, and reward points. You can also make bill payments, and do much more. 

Here are the ways to subscribe to this facility:

1. Save the SBI credit card customer care number for WhatsApp, 9004022022, and send ‘OPTIN’ as message
2. Give a missed call at 08080945040 from your registered mobile number
3. Send an SMS with code ‘WAOPTIN XXXX’ to 5676791, where XXXX are the last four digits of your card number

If you have any queries or complaints, you can get them resolved by contacting the SBI customer care desk. The following are the SBI credit card customer care numbers you can call:

• 1860 500 1290 

• 1800 180 1290 (Toll Free)

SBI Card customer executives will take your call from Monday to Saturday between 8 AM and 8 PM.

If you suspect any fraudulent activity in your account, contact the SBI Card customer support team immediately. You can call the following numbers:

• 1860 180 1290

• 39 02 02 02 (Prefix local STD code)

SBI Card provides 4 different services through its missed call facility. To access information, give a missed call from your registered mobile number to the dedicated SBI credit card customer care number. The issuer will send you an email providing details for the inquired matter.

You can access these details by giving a missed call on the following numbers:

• Balance Enquiry: 8655024105

• Available Credit and Cash Limit: 8422845513

• Reward Point Summary: 8422845514

• Last Payment Status: 8655024106

SBI Card allows you to get information about your credit card instantly through the SimplySMS facility. To receive specific details about your credit card, send an SMS with a dedicated code from your registered mobile number to 5676791. 

The following are the codes you need to send on an SMS to receive your credit card account details:

• Balance Enquiry: BAL XXXX

• Available Credit and Cash Limit: AVAIL XXXX

• Block Your Lost or Stolen Card: BLOCK XXXX

• Last Payment Status: PAYMENT XXXX

• Reward Point Summary: REWARD XXXX

• Subscribe to e-Statement: ESTMT XXXX

• Request for Duplicate Statement: DSTMT XXXX MM (Statement Month in MM format)

Note: ‘XXXX’ represents the last four digits of your SBI credit card.

You can also write an email to the SBI Card support team to resolve your issues or queries. The SBI credit card customer care email is customercare@sbicard.com. You can also email them by clicking on the ‘Email Us’ tab available on the ‘Contact Us’ page of the official SBI Card website. 

You can also visit the nearest SBI Card customer care centre to get quick resolutions. You can check out city-wise walk-in desk addresses in the PDF format at:

https://www.sbicard.com/sbi-card-en/assets/docs/pdf/contact-us/personal/walkin-desk-address.pdf

Reference of all T&C necessarily refers to the terms of the Partners as regards to pre-approved offers and loan processing time amongst other conditions.