Standard Chartered Bank Credit Card Customer Care

Standard Chartered Bank provides you with exceptional support for all your credit card needs. Whether you have inquiries about your account, need assistance with payments, or want to learn more about your rewards and benefits, their dedicated team can help. 

 

You can access the Standard Chartered Bank’s credit card customer care services through various online and offline methods.  

 

The bank provides multiple avenues you can access for various services, including:

• Checking your credit limit

• Reviewing the last few transactions

• Change your PIN

• Blocking a stolen or lost credit card

Ensure you dial Standard Chartered Bank’s credit card customer care number with your registered mobile number for a seamless experience. You can call on the following numbers based on where you are calling from:

To Check Your Credit Card’s Available Credit Limit:

• Step 1: Open the messaging app on your mobile phone.
• Step 2: In a new message, type: LIM
• Step 3: Send the message to: +91 9987123123
• Step 4: You will receive an SMS with your available credit limit details.

 

To Check Your Credit Card Bill’s Due Date:

• Step 1: Open the messaging app on your mobile phone.
• Step 2: In a new message, type: PDD
• Step 3: Send the message to: +91 9987123123
• Step 4: You will receive an SMS with your bill’s due date.

Step 1: Open your email application or service (like Gmail, Outlook, etc.).

 

Step 2: Click on ‘Compose’ to start a new email.

 

Step 3: In the To field, enter the official email ID: customer.care@sc.com

 

Step 4: In the Subject Line, briefly mention the issue (e.g., “Credit Card Limit Issue” or “Billing Discrepancy”).

 

Step 5: In the email body, clearly write your concern.

• Include your full name, registered contact number, and credit card number (only the last 4 digits for security).
• Describe the issue in detail.
• You can also attach any relevant documents (like statements, transaction slips, or screenshots).

 

Step 6: Review your email and hit Send.

Step 1: Write a letter explaining your issue.

• Include your full name, account or credit card number (only the last 4 digits), and contact details.
• Clearly describe the issue you're facing.

 

Step 2: Attach any supporting documents.

• These may include transaction slips, ID proof, account statements, or any relevant communication.

 

Step 3: Place the letter and documents in an envelope.

 

Step 4: Address the envelope to:

• Standard Chartered Bank
• Customer Care Unit
• 19, Rajaji Salai
• Chennai – 600 001

You can file your grievance through customer care, branch visits, email, or letters. For a faster resolution, include the following details when submitting your complaint:

• Your full name

• Your contact details (address, telephone number, and email)

• Your credit card number

• Transaction reference number or Complaint ID, as applicable

 

The following is the escalation process followed in the Standard Chartered Bank’s grievance redressal mechanism:

1. Level I

You can submit a grievance through the bank’s website or use the following channels:

Response times vary based on the nature of the query.

2. Level II

If the response from Level I is unsatisfactory, you can escalate your complaint:

You would receive a response in a couple of business days.

3. Level III

For issues that remain unresolved, you can contact the bank’s Principal Nodal Officer:

You would receive a response in a couple of business days.

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