Standard Chartered Bank Credit Card Customer Care

Standard Chartered Bank provides you with exceptional support for all your credit card needs. Whether you have inquiries about your account, need assistance with payments, or want to learn more about your rewards and benefits, their dedicated team can help. 

 

You can access the Standard Chartered Bank’s credit card customer care services through various online and offline methods.  

 

The bank provides multiple avenues you can access for various services, including:

• Checking your credit limit

• Reviewing the last few transactions

• Change your PIN

• Blocking a stolen or lost credit card

Ensure you dial Standard Chartered Bank’s credit card customer care number with your registered mobile number for a seamless experience. You can call on the following numbers based on where you are calling from:

You can check your credit card’s available credit limit through the bank’s SMS service. All you need to do is follow these steps:

1. Open the messaging app in your phone and type LIM in a new chat 

2. Send to +91 9987123123

 

To get your bill’s due date, you can send the SMS code PDD to the same number.

You can also send an email to the bank for your credit card-related queries. Just type your concern and mail it to the following Standard Chartered Bank credit card customer care email ID:

For an offline resolution, jot down your issue and attach any applicable documents. Then, post the letter and documents to the given address:

Standard Chartered Bank, Customer Care Unit,
19, Rajaji Salai, Chennai 600 001

You can file your grievance through customer care, branch visits, email, or letters. For a faster resolution, include the following details when submitting your complaint:

• Your full name

• Your contact details (address, telephone number, and email)

• Your credit card number

• Transaction reference number or Complaint ID, as applicable

 

The following is the escalation process followed in the Standard Chartered Bank’s grievance redressal mechanism:

1. Level I

You can submit a grievance through the bank’s website or use the following channels:

Response times vary based on the nature of the query.

2. Level II

If the response from Level I is unsatisfactory, you can escalate your complaint:

You would receive a response in a couple of business days.

3. Level III

For issues that remain unresolved, you can contact the bank’s Principal Nodal Officer:

You would receive a response in a couple of business days.

Reference of all T&C necessarily refers to the terms of the Partners as regards to pre-approved offers and loan processing time amongst other conditions.