Bajaj Housing Finance Customer Care

The Bajaj Housing Finance customer care has been created to meet every end-consumer’s needs and is also applicable to Bajaj Home loan customers. Irrespective of whether you are a new customer or an existing one, you can avail of the customer care service 24 x 7, both online and offline. If in case of any further queries, you can also contact the customer care number to obtain solutions immediately. Over the course of this article, we shall shed further light on all aspects pertaining to BHFL customer care.

If you are a new customer and you wish to seek clarity or address a query you have, you can contact the Bajaj Housing Finance customer care number at 1800-103-3535 and speak to a customer care executive. If in case you are an existing customer, you can contact the BHFL customer care number at 022-45297300 from your registered mobile number. If you call from an unregistered number, you will be required to enter your seven-digit Customer ID for the sake of verification.

If you have opted for a home loan from Bajaj Housing Finance Limited, you can view the balance pertaining to your loan online and save yourself a visit to the nearest branch to do so. To view, the balance against your house loan, follow the steps mentioned below:

• Step 1: Start by visiting the Bajaj Housing Finance website bajajhousingfinance.in

• Step 2: Next, click on ‘My Account’, and from the drop-down menu, click on ‘Customer Portal’.

• Step 3: Proceed by logging in by using your Loan Account Number and your registered mobile number.

• Step 4: Enter the OTP you would have received on your registered mobile number.

• Step 5: Next, from the dashboard that opens up, click on ‘Account Summary’.

• Step 6: Proceed by choosing the ‘Home Loan Statement’ for the month you wish to view.

• Step 7: Finally, if you want to, you can download a copy of the same.

When it comes to addressing grievances, you can also opt to register formal complaints by either contacting the numbers mentioned above or by writing to bhflwecare@bajajfinserv.in. If for some reason your grievance is not addressed or hasn’t been done so on time, you may also resort to the following modes:

• Level 1: Bajaj Housing Finance customer care works towards ensuring that your complaints are addressed and resolved within 7 working days. If for some reason your complaint is not addressed within this time, or if you are not happy with the resolution, you can proceed by contacting the Grievance Redressal Team. You can do so by writing an email to grievanceredressalteam@bajajfinserv.in and mentioning all details pertaining to your complaint.

• Level 2: If you have followed the steps mentioned in Level 1 and are still unsatisfied with the response, within 3 working days, you can write to the Head of Customer Experience. To do so, you must send an email to customerexperiencehead@bajajfinserv.in. 

You can also write to the Customer Experience Head, with all details pertaining to your complaint, at:

5th Floor, B2 Cerebrum IT Park,

Kumar City, Kalyani Nagar,

Pune, Maharashtra – 411014

• Level 3: If you have followed the steps mentioned above and for some reason are still not satisfied with the response, after 5 working days, you can contact the National Manager.

To do so, you can write to them, with all details pertaining to your complaint, at:

5th Floor, B2 Cerebrum IT Park,

Kumar City, Kalyani Nagar,

Pune, Maharashtra – 411014

Email ID: hema.ratnam@bajajfinserv.in

• Level 4: If you are still unsatisfied with the addressal of your grievance, within 15 working days, you can opt to contact the National Housing Bank. To do so, you must send your complaint in the format that is prescribed to the address mentioned below:

Department of Supervision (Complaint Redressal Cell)

National Housing Bank, 

4th Floor, Core-5A,

India Habitat Centre,

Lodhi Road,

New Delhi – 110003

In addition to its vast network of physical office spaces, supplemented by its highly efficient customer care team, Bajaj Housing Finance also maintains an active presence on social media platforms. Irrespective of whether you are an existing customer, a new customer, or just curious to learn more about the company and its services, you can start following its Facebook and LinkedIn pages. If you wish to, you can offer feedback and raise grievances on these networking platforms. The links to the social media handles are as elucidated below:

• Facebook:https://www.facebook.com/Bajaj-Housing-Finance-Limited-106889874092628/

• LinkedIn:  https://in.linkedin.com/company/bajaj-housing-finance-limited

Before reaching out to the Bajaj Finance Home Loan customer care number, you must take cognisance of the following points:

• Whenever you contact the Bajaj Housing Finance customer care number, make sure you do so with your registered email address or phone number.

• Bajaj Housing Finance never asks for confidential information such as your password or your ATM pin. Never share such information with anyone posing as a BHFL representative to avoid falling prey to fraud.

• Before opting for a loan from BHFL, make sure you conduct adequate, in-depth research. This can pertain to the loan amount, the tenure, the interest applicable, and a break-up of the repayment structure.

• Before opting for a loan from BHFL, make sure you check your home loan eligibility.