Parameter |
TAT Calculation |
TAT |
Acceptance of Proposal |
From date of receipt of the proposal or the date of receipt of any requirement called for (whichever is later) |
2 Days |
Cancellation |
From date of receipt of acceptance of request / receipt of documents (whichever is later) |
4 Days |
Refund of proposal deposit post cancellation of proposal |
From date of cancellation / receipt of documents (whichever is later) |
10 Days |
Grievance - Acknowledgement |
From date of receipt of grievance |
2 Days |
Resolution of Grievance |
From date of acceptance of grievance |
15 Days |
Request for policy servicing (concerning mistakes / non claim) |
From date of receipt of request / receipt of mandatory documents (whichever is later) |
10 Days |
Parameter |
TAT Calculation |
TAT |
Acceptance of Proposal |
From date of receipt of the proposal or the date of receipt of any requirement called for (whichever is later) |
2 Days |
Cancellation |
From date of receipt of acceptance of request / receipt of documents (whichever is later) |
4 Days |
Refund of proposal deposit post cancellation of proposal |
From date of cancellation / receipt of documents (whichever is later) |
15 Days |
Grievance - Acknowledgement |
From date of receipt of grievance |
2 Days |
Resolution of Grievance |
From date of acceptance of grievance |
15 Days |
Request for policy servicing (concerning mistakes / non claim) |
From date of receipt of request / receipt of mandatory documents (whichever is later) |
10 Days |
Parameter |
TAT Calculation |
TAT |
Acceptance of Proposal |
From date of receipt of the proposal or the date of receipt of any requirement called for (whichever is later) |
2 Days |
Cancellation |
From date of receipt of acceptance of request / receipt of documents (whichever is later) |
4 Days |
Refund of proposal deposit post cancellation of proposal |
From date of cancellation / receipt of documents (whichever is later) |
10 Days |
Grievance - Acknowledgement |
From date of receipt of grievance |
2 Days |
Resolution of Grievance |
From date of acceptance of grievance |
15 Days |
Request for policy servicing (concerning mistakes / non claim) |
From date of receipt of request / receipt of mandatory documents (whichever is later) |
10 Days |
Parameter |
TAT Calculation |
TAT |
Acceptance of Proposal |
From date of receipt of the proposal or the date of receipt of any requirement called for (whichever is later) |
2 Days |
Cancellation |
From date of receipt of acceptance of request / receipt of documents (whichever is later) |
4 Days |
Refund of proposal deposit post cancellation of proposal |
From date of cancellation / receipt of documents (whichever is later) |
10 Days |
Grievance - Acknowledgement |
From date of receipt of grievance |
2 Days |
Resolution of Grievance |
From date of acceptance of grievance |
15 Days |
Request for policy servicing (concerning mistakes / non claim) |
From date of receipt of request / receipt of mandatory documents (whichever is later) |
10 Days |
Parameter |
TAT Calculation |
TAT |
Processing of proposal and communication of decisions including requirements/issuance of policy/cancellation |
From date of receipt of the proposal or the date of receipt of any requirement called for (whichever is later). |
15 Days |
Obtaining a copy of the proposal form |
Date of receipt of request |
30 Days |
Request for policy servicing (concerning mistakes / non claim/refund of proposal deposit) |
From date of receipt of request / receipt of mandatory documents (whichever is later). |
15 Days |
Raising claim requirements after lodging the claim. |
From date of receipt of claim / receipt of mandatory documents (whichever is later). |
15 Days |
Maturity claim/survival benefit/penal interest not paid. |
From date of claim / receipt of documents (whichever is later). |
15 Days |
Death claim settlement without investigation requirement |
From date of receipt of claim / receipt of mandatory documents (whichever is later). |
30 Days |
Death claim settlement/repudiation with investigation requirement. |
From date of receipt of claim / receipt of mandatory documents (whichever is later). |
120 Days |
Grievance - Acknowledgement |
From date of receipt of grievance. |
3 Days |
Resolution of Grievance |
From date of acceptance of grievance. |
15 Days |
Parameter |
TAT Calculation |
TAT |
Request to update/change the personal email address on Customer Portal |
From date of receipt request or date of requirement called for (whichever is later) |
2 Days |
Request to update/change your mobile number |
From the date of receipt |
3 Days |
Request to update/change your communication address |
From date of receipt request or date of requirement called for (whichever is later) |
2 Days |
Request to change the EMI cycle date (From 5th to 2nd only) |
From date of receipt request or date of requirement called for (whichever is later) |
3 Days |
Request to change the repayment mode |
From date of receipt request or date of requirement called for (whichever is later) |
15 Days |
Request for part-payment on Customer Portal |
From date of receipt request |
24 Working Hours |
Request for part payment with cheque at branch |
From date of receipt request at branch |
5 Days |
Request for foreclosure with online payment |
From date of receipt request |
24 Working Hours |
Request for foreclosure with cheque or DD payment at branch |
From date of receipt request at branch |
5 Days |
Request for withdrawal placed |
Request received within or post Business Hours (08:00 am to 06:30 pm) |
24 Working Hours |
