SBI aims to simplify customer experience and provide complete assistance in case of any queries. Understand the various ways to connect with SBI Card’s customer care team.
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Whether it is inquiries regarding your credit card limit or a recent transaction, you can contact the issuer’s customer service team for support. You can reach out to the SBI Card team through phone, SMS, and email, among other channels. The customer care team would be able to assist you with your concerns so you can make the most of your credit card.
SBI Card provides a WhatsApp-based service to help you access:
- Credit card details
- Balance check
- Reward points
- Bill payments
How to Subscribe?
Option 1: Via WhatsApp Message
- Save the SBI Card WhatsApp number: 9004022022
- Send the message: ‘OPTIN’
Option 2: Via Missed Call
- Give a missed call to: 08080945040 from your registered mobile number.
Option 3: Via SMS
- Send an SMS:
- Type ‘WAOPTIN XXXX’ (XXXX = Last 4 digits of your SBI Credit Card)
- Send it to 5676791
For general queries and complaints, you can contact the SBI Card Customer Care team through the following numbers:
- 1860 500 1290
- 1800 180 1290 (Toll-Free)
Customer executives are available:
- Monday to Saturday
- 8 AM to 8 PM
Call these numbers for assistance related to your credit card transactions, billing issues, reward points, or any other queries.
If you suspect any fraudulent activity in your account, contact the SBI Card customer support team immediately. You can call the following numbers:
1860 180 1290
39 02 02 02 (Prefix local STD code)
SBI Card provides 4 different services through its missed call facility. To access information, give a missed call from your registered mobile number to the dedicated SBI credit card customer care number. The issuer will send you an email providing details for the inquired matter.
You can access these details by giving a missed call on the following numbers:
Balance Enquiry: 8655024105
Available Credit and Cash Limit: 8422845513
Reward Point Summary: 8422845514
Last Payment Status: 8655024106
Step 1: Ensure you are calling from your registered mobile number.
Step 2: Dial the specific number based on the information you need:
- Balance Enquiry: 8655024105
- Available Credit & Cash Limit: 8422845513
- Reward Point Summary: 8422845514
- Last Payment Status: 8655024106
Step 3: After the missed call, you will receive an SMS with the requested details.
To receive instant details about your SBI Credit Card, send an SMS with the respective code to 5676791 from your registered mobile number.
Service |
SMS Code |
Balance Enquiry |
BAL XXXX |
Available Credit & Cash Limit |
AVAIL XXXX |
Block Lost/Stolen Card |
BLOCK XXXX |
Last Payment Status |
PAYMENT XXXX |
Reward Points Summary |
REWARD XXXX |
Subscribe to e-Statement |
ESTMT XXXX |
Duplicate Statement Request |
DSTMT XXXX MM (MM = Month) |
If you need to resolve any issues or queries related to your SBI Credit Card, you can contact the SBI Card support team via email. Follow these steps:
Step 1: Prepare Your Email
Open your email application (Gmail, Outlook, Yahoo, etc.).
Click on ‘Compose’ to start a new email.
Step 2: Enter Recipient Details
In the ‘To’ field, enter the SBI Credit Card customer care email address:
customercare@sbicard.com
Step 3: Write Your Email Subject
Use a clear and concise subject line that describes your issue. Example:
“Issue with SBI Credit Card Transaction”
“Request for Credit Limit Increase”
“Reporting a Lost SBI Credit Card”
Step 4: Write the Email Body
Begin with a polite greeting (e.g., "Dear SBI Card Customer Support,").
Clearly explain your issue or query.
Include important details such as:
Your Name
Last 4 digits of your credit card (Do NOT share full card details for security reasons).
Date and time of the transaction (if applicable).
Any error messages received.
Attach relevant documents/screenshots if needed.
Step 5: Review and Send
Recheck the email for accuracy and clarity.
Click ‘Send’ to submit your request to SBI Card Customer Support.
Alternative Option: Use the ‘Email Us’ Feature
Visit the official SBI Card website: www.sbicard.com
Go to the ‘Contact Us’ page.
Click on the ‘Email Us’ tab.
Fill in the required details and submit your query directly from the website.
You can also visit the nearest SBI Card customer care centre to get quick resolutions. You can check out city-wise walk-in desk addresses in the PDF format at:
https://www.sbicard.com/sbi-card-en/assets/docs/pdf/contact-us/personal/walkin-desk-address.pdf
To register your complaint with SBI Card, you can write to them at the following address:
Manager- Customer Care Services
SBI Cards & Payment Services Ltd.
DLF Infinity Towers, Tower C, 12th Floor, Block 2, Building 3, DLF Cyber City,
Gurgaon -122002 (Haryana) India.
If your issue is not resolved, you can escalate your query on the official SBI Card website. You can also call the SBI Card customer care helpline number at 1860-180-7777. You also have the option to connect with the officers at:
Nodal Officer/Principal Nodal Officer
Number: 1860-180-7777
Address: DLF Infinity Towers, Tower C, 10th–12th Floor, Block 2, Building 3, DLF Cyber City, Gurgaon –122002 (Haryana)
You can also write to the following local head offices:
City |
Office Address |
Kolkata |
SBI Card, 3rd Floor, Block A, Apeejay House, 15 Park Street, Kolkata, West Bengal, India - 700016 |
Chennai |
SBI Cards & Payment Services Ltd., 4th Floor, KRC Commerzone, Mount Poonamallee High Road, Porur, Chennai, Tamil Nadu – 600116 |
Delhi |
SBI Card, 4th Floor, Unit No. 401-402, Aggarwal Millennium Tower, E-1,2,3- Netaji Subhash Palace, Wazirpur, Delhi - 110034 |
Ahmedabad |
SBI Cards & Payment Services Ltd., No.117, 2nd Lobby, 1st Floor, Sakar – IX Building, Ashram Road, Navrangpura, Ahmedabad - 380009 |
Hyderabad |
SBI Card, Unit Nos. 3C, 3D & 3E, 3rd Floor, Queens Plaza, 1-8-382, S.P. Road, Secunderabad, Telangana - 500003 |
Bangalore |
SBI Card, Unit Nos. 1001–1002, 10th Floor, A-Block, Embassy Heights, 13, Magrath Road, Ashok Nagar, Bangalore - 560050 |
Lucknow |
SBI Card, 3rd Floor, TC-14, Vibhuti Khand, Gomti Nagar, Lucknow, Uttar Pradesh - 226016 |
Jaipur |
SBI Card, 409, 4th Floor, Corporate Park, Ajmer Road, Jaipur, Rajasthan - 302006 |
Chandigarh |
SBI Card, 1st Floor, Plot No-57, Industrial Area, Phase-1, Chandigarh - 160002 |
Mumbai |
SBI Card, 301-B, 3rd Floor, Silver Utopia, Cardinal Gracious Road (Guru Hargovindji Road), Andheri East, Chakala, Mumbai, Maharashtra - 400059 |
Pune |
SBI Card, 6th Floor, Suyog Platinum (Adjacent to Conrad Hotel), Mangaldas Road, Pune, Maharashtra - 411001 |
Bhubaneshwar |
SBI Card, Plot No-766, Shaheed Nagar, Bhubaneshwar, Odisha - 751007 |
Gurugram |
SBI Card, 10th to 12th Floors, DLF Infinity Towers, Tower C, Block 2, Building 3, DLF Cyber City, Gurugram, Haryana - 122002 |
Reference of all T&C necessarily refers to the terms of the Partners as regards to pre-approved offers and loan processing time amongst other conditions.
How can I lodge my SBI Card complaint?
SBI Card offers various channels to help you lodge complaints. Depending on your preference, you can reach out to the customer care team via SMS, call, or post.
You can also visit the official website of SBI Card and email your complaint or drop a direct message on one of the social media handles.
Can I connect to SBI Card customer service via X (Twitter)?
Yes, you can connect to the SBI Card customer service team via X, formerly known as Twitter. You can get in touch via the official handle, ‘@SBICard_Connect’. You can tweet your query or complaint to the handle, and the customer service team will respond to you.
However, it is important to note that SBI Card shall bear no responsibility for confidentiality of information shared with SBI Card through X.
Is 1800-180-1290 a toll-free number?
Yes, 1800-180-1290 is a toll-free number for SBI Card. You can also reach out to the team regarding your queries on the following numbers: 39 02 02 02 (prefix local STD code) and 1860-500-1290. These numbers are operable from 8 AM to 8 PM from Monday to Saturday.
What is the toll-free number of the SBI Card balance check?
To check your card balance, you can give a missed call at 8655024105.
What is the 24X7 helpline number for SBI Card?
The SBI Card customer care number, which is operable 24X7, is 1800-180-1290. You can use this toll-free number for emergency services like card blocking.
How do I file a complaint regarding SBI Card charges?
If you have any complaints regarding the charges, you can file the same by contacting the SBI Card customer care division. You can call the following numbers:
- 1800 180 1290 (toll-free)
- 1860-180-1290, 39 02 02 02 (add the local STD code before the number)
- 1860-500-1290
Is there a phone number I may contact if I need to make any IRCTC SBI Credit Card-related transactions?
For any queries or grievances related to IRCTC SBI Platinum Card, contact the SBI Card customer care team at 1860-180-1290, 39 02 02 02 (prefix the local STD code) and 1860-500-1290 or 1800 180 1290 (toll-free).
How do I contact the SBI Card customer care if my credit card gets stolen?
If your credit card is stolen, contact the SBI credit card customer care helpline by dialling 1860-180-1290, 39 02 02 02 (prefix the local STD code), 1860-500-1290 or 1800 180 1290 (toll-free).
How can I unblock my SBI credit card?
To unblock your SBI Card, simply call any one of the 24X7 helpline customer care numbers. Alternatively, you can visit a bank branch and request an unblock. You can also unblock your card by logging into your net banking account or via the website's ‘Write to Us’ option.
Can I connect with the customer care team of SBI Card over WhatsApp?
Yes, you can also subscribe to the WhatsApp facility of SBI Card for quick responses to your queries. However, you will have to subscribe to this facility first through a missed call, SMS, or other methods.
