IDFC FIRST Bank FASTag

When commuting regularly for work, you may agree that the long lines at toll booths and paying the charges by cash demand time. To make the toll payments more convenient, the IDFC FIRST Bank FASTag- FIRSTForward is an excellent solution.

 

It is a simple tag fixed to your vehicle’s windshield that makes contactless payments through Radio Frequency Identification (RFID) technology when travelling on national highways. In addition to that, it also facilitates convenient fuel and parking payments.

To use this tag, you need to link it to a prepaid account. Here is how it works:

1. Toll Payments

• Use the FASTag lane when crossing a toll booth

• The RFID reader will automatically scan your FASTag attached to your vehicle's windshield

• The toll fare will be deducted from the linked account directly

2. Fuel Payments

• Install the IDFC FIRST Bank FASTag- FIRSTForward App on your mobile

• Activate fuel payments in the ‘Fuel Payments’ section

• Provide your mobile number and vehicle registration number's last 4 digits that are linked with FASTag

• Enter the OTP received from the bank on the POS terminal, and the charges will be deducted from the linked account

3. Parking Payments

• Use the FASTag lane at a FASTag-enabled parking plaza

• An RFID reader or handheld device will automatically read your tag

• The parking fare will be deducted from your linked account directly

Now that you have details about how this tag works, here are the various ways you can get one:

• Mobile App: You can apply online through the FIRSTForward app

• Call: You can call at 1800-266-9970 to register for a new tag

• Email: You can also send your request by writing an email to etollservices@idfcfirstbank.com

• PoS Location: You can visit a Point of Sale (POS) location

Whether you choose to apply for this tag via the online or offline modes, you need to submit these documents for verification:

• Registration Certificate (RC) of the vehicle

• Passport-size photograph of the owner of the vehicle

• KYC documents as per the category of the owner of the vehicle

 

Note that the documents must be in the name of the vehicle’s owner. In case the owner is not available during the application, the driver must submit their photo ID proof. A valid driving licence serves as sufficient proof of identity and address.

Like every product or service, this tag also comes with certain fees and charges. Checking them in advance can help you plan your application and usage better. Here are the charges:

Disclaimer: The above-mentioned fees and charges are subject to change as per the changes in the bank’s policies.

 

Refer to this table to know the deposit and minimum amounts based on the vehicle type:

Disclaimer: The above-mentioned amounts are subject to change as per the changes in the bank’s policies.

 

Note that you receive instant email and SMS alerts for every toll transaction made via the tag.

Activating your FASTag account is a simple process you can initiate through web portals and mobile applications. Follow this process and log into your account effortlessly:

1. Download the FIRSTForward app

2. Register your FASTag by providing your contact details and vehicle information

3. Log in using the OTP or customer ID

4. Access the account and manage multiple aspects, such as checking balance

Once you activate the tag, you also need to recharge it to make cashless payments at toll booths, parking, and fuel stations. Here are various ways to recharge it:

1. Through the Official Portal

• Go to the customer login page of IDFC FIRST Bank

• Log in using your user ID or the registered mobile number

• If you choose to log in via the user ID, enter the password and CAPTCHA code

• If you plan to log in through the mobile number, enter the OTP received on the number

• You can recharge the tag after logging in via net banking, credit, or debit card payment options

2. Through SMS

• Type 'Hi' in the message box and send it to 955-555-5555

• Select the 'FASTag Services' option 

• Choose the 'Recharge FASTag' option and recharge it

3. Through UPI

• Install and open any UPI app on your mobile phone

• Make the payment on this UPI ID- netc.vehiclenumber @idfcnetc

4. Through Selected Toll Plazas

• Recharge the tag online or via select toll plazas

• Get the NPCI list for these toll plazas on the official website of the bank

If you are using the FASTag regularly, it is essential to check the balance regularly. This will ensure you have sufficient funds for toll payments. Follow these steps:

1. Go to the ‘Check Tag Balance’ page of the bank at https://etoll.idfcbank.com/dimtsportal/checkTagBal

2. Enter your vehicle number and the CAPTCHA code accurately

3. Click on ‘Submit’ to get the balance

The FASTag by IDFC FIRST Bank is an excellent tool to consider if your work demands you to travel on national highways. Here are some benefits it offers:

1. Benefits for Single Vehicle Owners

• You can get attractive discounts at HPCL petrol pumps when paying for fuel via this FASTag

• You enjoy the convenience of monthly passes with auto-renewal options at toll plazas or on the NHAI website

• You only need to pay for parking at specific locations, which helps you save money

• You benefit from contactless toll and fuel payments, adding a layer of convenience and safety

• You can automatically recharge your FASTag by linking it with your IDFC FIRST Bank Credit Card

• You can enjoy a wide range of benefits with IDFC FIRST FASTag Trip Insurance, starting from just ₹5

• You also enjoy a pre-bundled MAX membership with benefits worth up to ₹5,000 if you get this tag online

2. Benefits for Corporate Vehicle Owners

• You receive deals and discounts on fuel purchases at HPCL petrol pumps

• You enjoy the facility of enabling automatic top-up from a corporate pool account

• You can subscribe to monthly passes with automatic renewal options at toll plazas or on the NHAI website

• You need to pay parking charges at specific locations only

• You enjoy numerous benefits with IDFC FIRST FASTag Trip Insurance, starting at an affordable premium of only ₹5

• You get a bundled MAX membership, offering benefits worth up to ₹5,000 if you get the FASTag online