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SBI Credit Card Customer Care in Chennai

SBI Card offers a centralised number for you to call for all credit card-related issues no matter whether you live in Chennai or any other city. Its customer care team can help with bill payments, card activation, blocking a lost card, or addressing credit card statement queries. 

 

Customer care executives are available for your assistance from Monday to Saturday, from 8 AM to 8 PM. Apart from calling them, you can also reach the team through the SBI Card Mobile App, email, sending an SMS, or using the missed call service.

SBI Credit Card Customer Care Toll-Free Number

The SBI credit card customer care numbers for Chennai residents are the same as those for residents of cities across the country. Refer to the table below for the contact details:

Details

Contact Numbers

Customer Care Numbers

  • 39 02 02 02 (Prefix local STD code, which is 044 for Chennai)

  • 1860 500 1290

  • 1860 180 1290

  • 1800 180 1290 (Toll-Free)

SBI Customer Care City Wise Contact Information

To get a resolution in person, you can visit the walk-in customer support desks of SBI Card in Chennai. Here are two addresses: 

 

SBI Card, 4th Floor, Tower B KRC Commerzone Mount Poonamallee Road, Porur, Chennai - 600116 

 

State Bank of India, CLS Building, 68 Evening Bazar Road,

Parktown, Chennai - 600003 

Frequently Asked Questions

What should I do if I lose my SBI credit card?

You can block your card by following any of these methods:

  • Call customer care at 1860 500 1290, 1860 180 1290, 39 02 02 02 (add your local STD code) or 1800 180 1290 (Toll-Free)

  • Visit the official SBI Card website and quickly block your card by selecting the ‘Block Lost/Stolen Card’ option

  • Send an SMS with the text ‘BLOCK XXXX’ to 5676791 from your registered mobile number (where XXXX represents the last 4 digits of your SBI Card)

How can I contact SBI Card’s credit card customer care?

You can contact SBI Card’s customer executives through the following ways:

  • Call the SBI credit card helpline at 1860 500 1290, 1860 180 1290, 39 02 02 02 (prefix with your local STD code), or 1800 180 1290 (Toll-Free)

  • Send an SMS to 5676791 from your registered mobile number with the relevant SMS code using the Simply SMS service

  • Email the team at customercare@sbicard.com

  • Access your account through the SBI Card Mobile App and choose ‘Mailbox’ to raise queries 

  • Utilise the missed call service for specific concerns

Can I request a replacement card if my SBI credit card is stolen?

Yes, you can request a replacement if your SBI Credit Card is stolen. Here are the steps:

  1. Report the theft and block your card by calling customer care, sending an SMS, via the mobile app, or by logging into the official website

  2. After blocking, you can request a replacement card either by calling customer care or through your online account

  3. The replacement card will be sent to your registered address

Can I resolve grievances related to my SBI credit card via email?

The SBI credit card customer care email ID for Chennai residents is the same as that for all other cities. Send your query to customercare@sbicard.com.

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