Closing your Axis Bank Credit Card is a straightforward process, but it’s important to understand the steps and requirements to ensure a smooth experience. Whether you choose to close the card due to a change in financial needs or avoid annual fees, you must first clear any outstanding dues. The bank will not let you cancel the Axis Bank Credit Card if you have any unpaid balance.
You can cancel your Axis Bank credit card online by following these steps:
- Step 1: Visit the Axis Bank Web-Chat page on the official website.
- Step 2: Enter your registered email ID and mobile number, then click ‘Start Chatting’.
- Step 3: A bank agent will connect with you. Inform them that you wish to close your credit card.
- Step 4: Follow the agent’s instructions to complete the card cancellation process.
You can also cancel your Axis Bank credit card through the following offline methods:
By calling customer care
By visiting the nearest Axis Bank branch
Each method is explained in detail below.
How to Close an Axis Bank Credit Card via Customer Care?
Axis Bank provides an option to close credit cards by contacting its customer care team. Follow these steps:
- Step 1: Call one of the customer care numbers from your registered mobile number:
1860 419 5555
1800 103 5577
1860 500 5555
- Step 2: Request credit card cancellation from the representative.
- Step 3: The representative will verify your identity by asking a few security questions. Once verified, your credit card closure request will be processed.
How to Close an Axis Bank Credit Card by Visiting a Bank Branch?
Follow these steps to close your Axis Bank credit card by visiting a branch:
- Step 1: Visit the nearest Axis Bank branch with a valid ID proof.
- Step 2: Speak to a bank representative and inform them about your request to close your credit card.
- Step 3: Submit your closure request and specify the reason for cancellation.
Consider certain factors before initiating the closure to ensure a smooth transition and avoid potential pitfalls.
Credit Card Bill Payments
If there is an outstanding balance, make sure to settle it completely before you proceed with the cancellation. Axis Bank offers convenient online payment options to help you clear your credit card balance.
How Long You Have Used It
The age of your credit card contributes to your credit score. Closing an old card may impact your credit history negatively by reducing the average age of your credit accounts.
Payments Linked to Your Card
Check if any recurring payments, such as subscriptions or utility bills, are linked to your credit card. Make necessary changes to avoid any inconvenience while closing the account.
Redeem Reward Points
If your card has accumulated reward points, make sure to redeem them before you begin the cancellation process. Any unredeemed rewards will be lost once you cancel the card.
What to do if the credit report does not reflect the closing of the Axis Bank Credit Card?
Yes, you can. You could opt for methods like net banking, mobile banking, SMS, etc. to do so.
Can I permanently close my HDFC Bank Credit Card?
In this case, you can contact the credit bureau and file a consumer dispute resolution. The bureau will contact the respective bank to confirm if you have closed your credit card. The credit bureau will update the records accordingly.
Can I re-activate my Axis Bank Credit Card?
No, you cannot re-activate your closed Axis Bank Credit Card account. You can only place such requests for a credit card dormant account.
Can I place the Axis Bank Credit Card cancellation request online?
Yes, you can cancel the Axis Bank Credit Card online through the Web-Chat facility available on the bank’s official website.
How can I close my Axis Bank Credit Card?
You can execute the closure process for the Axis Bank Credit Card online or offline. For this, you can raise a request through the Web-Chat facility on the bank’s portal. Alternatively, you can request the same by visiting the branch or contacting customer care.
Should I clear the outstanding dues before requesting the bank to close my Axis Bank Credit Card?
Yes, you need to clear the outstanding dues before closing your Axis Bank Credit Card. Otherwise, unpaid dues will negatively impact your credit score.
Is it possible to redeem my reward points before placing the Axis Bank Credit Card closure request?
Yes, redeem the accumulated reward points before you initiate the closure process. Once the card is closed, any unredeemed points will be forfeited.
Does a cancelled or closed Axis Bank Credit Card affect your CIBIL Score?
Yes, if you cancel an old card, the average age of your credit accounts may reduce.
