HDFC Bank Credit Card Customer Care

The HDFC Bank credit card customer care department is a dedicated service division that assists customers with credit card-related queries and issues. The customer care team is available 24/7, including Sundays and bank holidays, for support through various channels such as phone, email, and post.

 

You can also contact the HDFC Bank credit card customer care toll-free phone number to report lost or stolen cards, make payments, resolve disputes, or address other HDFC Bank credit card complaints.

 

Official ways to reach HDFC Bank credit card customer care:

• Phone Call
• SMS
• Email
• Post
• Virtual Assistant Eva

You can reach HDFC Bank credit card customer care representatives for any concerns or queries. Moreover, the team can assist with choosing the right credit card or helping with new applications.

 

Here are the toll-free customer care numbers for credit card-related queries:

• 1860 267 6161 for regular queries

•  61606161 (add your area code before this number to reach your local customer care team)

You can call HDFC Bank customer care from any city by adding your area code before 61606161. If you are not sure about the city’s code, you can call 1860 267 6161 for assistance regarding your HDFC Bank credit card.

 

Here is a list of HDFC Bank credit card customer care numbers for some of the metropolitan cities:

If you reside in some other city apart from the ones mentioned above, you can prefix the customer care number with your city’s STD code.

For international queries, HDFC Bank credit card holders can contact customer care at +91 22 61606160.

 

Existing NRI account holders can contact the team through the following numbers:

Note: 

All other countries - Local charges may apply. Kindly check with your service provider.

 

Kenya - For fixed networks, the toll free number is accessible from Airtel and Safaricom. For mobile networks, the toll-free number is accessible from Airtel & Orange, Airtel, and Safaricom.

You can resolve your credit card issues in the following ways:

Loss of Credit Card

In case of credit card theft or loss, you can immediately block the card by calling the 24/7 customer care line or using the HDFC Bank net banking portal.

Credit Card Blockade

If your credit card is blocked, it cannot be unblocked, so you need to apply for a replacement. You can do so by calling customer care or through the HDFC Bank online banking portal. Alternatively, you can download and send the form via post.

In addition to calling, you can also reach out to the team by writing them to the HDFC Bank credit card customer care email ID. Send your queries to customerservices.cards@hdfcbank.com along with the necessary details required to speed up the assistance.

 

Moreover, HDFC Bank’s 'Contact Us' page is the fastest way to raise a request or submit feedback. You can log into your net banking portal to access this service.

This facility allows you to ask questions about your HDFC Bank credit card by simply sending a text to the relevant number. To enjoy the benefits of this feature, you must register your mobile number with HDFC Bank.

 

To register, send an SMS in the following format:

 

REGISTER <Space> Last 4 digits of your Customer ID <Space> Last 4 digits of your Account Number to 7308080808 from your registered mobile number.

 

Once registered, you can check your balance, request a mini statement, apply for a cheque book, and more by sending keywords to 7308080808. HDFC Bank’s AI will understand your request, so complex keywords aren’t needed.

 

Note: This service is primarily available to HDFC Bank account holders.

If you have any unresolved queries or need assistance with a specific issue, you can directly contact HDFC Bank’s regional Nodal Officers. They are available to provide timely and effective resolutions for your grievances at the regional level.

Note: The above given details are subject to change at the discretion of the bank.

To address your credit card-related queries via postal mail, you can write and send your concerns to the following addresses:

Regular Post:

HDFC Bank Cards Division,

P.O. Box. 8654, Ambattur Industrial Estate, P.O.,

Chennai - 600058.

 

Courier:

HDFC Bank Cards Division,

PO Box No 8654, Door No 94 SP,

Estate Bus Stand, Wavin Main Road,

Mogappair West, Chennai 600058

 

HDFC Bank’s virtual assistant, EVA, is available 24/7 to help resolve your credit card-related queries quickly. You can access EVA through the HDFC Bank website, mobile app, or WhatsApp. It provides instant responses to a wide range of questions, including checking credit card statements, paying bills, and learning about new card offers. EVA can also handle secure transactions like blocking a card or providing account details with OTP authentication for added security.

HDFC Bank provides a structured Grievance Redressal System to address customer complaints efficiently. The process ensures fairness, transparency, and timely resolution of grievances.

First Level

Customers can report grievances through multiple channels such as:

• Phone banking: Call 1800 202 6161 or 1860 267 6161

• Email: Send an email to customerservices.cards@hdfcbank.com

• Post: Write to HDFC Bank Cards Division at P.O. Box No. 8654, Thiruvanmiyur, Chennai – 600 041

Second Level

If your issue is not resolved satisfactorily at the first level, you can escalate it to the Grievance Redressal Officer:

Grievance Redressal Officer

Credit Cards Division,

HDFC Bank Limited,

Door No. 94 SP Estate Bus Stand,

Wavin Main Road, Mogappair West,

Chennai - 600058.

Third Level - Escalation to the Banking Ombudsman

If the complaint remains unresolved for over 30 days, you may approach the Banking Ombudsman appointed by the Reserve Bank of India.