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LIC’s Customer Service

If you’re looking to contact LIC’s credit card customer care team you can email LIC Card or send a letter by post. If you want to use other ways to reach the support team, contact the issuing bank instead. LIC Card offers credit cards in partnership with three banks:

  • Axis Bank

  • IDFC First Bank

  • IDBI Bank

 

By contacting the respective customer care teams, you can resolve any query relating to payments, transactions, card blocking, and more. These banks provide both offline and online channels to contact the customer support team. 

 

Whether it's a simple inquiry or a pressing issue, you can rely on accessible channels to resolve queries related to LIC credit cards. These include:

  • By calling on the credit card customer care number

  • Through SMS banking

  • Through WhatsApp banking

  • Through Netbanking

  • By writing an email

  • Through post

 

The exact service(s) you can access depends on the LIC credit card you have.

LIC Credit Card Customer Care Number

The customer care team of the partner bank can assist you with everything related to your credit card. Be sure to have important details ready when you call these credit card customer care numbers through your registered mobile number. 

 

See the contact details based on the specific LIC credit card in the table below:

Credit Card

Customer Care Numbers

LIC Signature Credit Card/LIC Platinum Credit Card

  • 1800 - 103 - 5577 (Toll-free)

  • 1860 - 419 - 5555 (Charges apply)

  • 1860 - 500 - 5555 (Charges apply)

LIC Classic Credit Card/LIC Select Credit Card

      1800 10 888 (24x7 helpline)

LIC Eclat Credit Card/LIC Lumine Credit Card

  • 1800 - 425 - 7600 (Toll-free 24x7 helpline)

  • 022 - 4042 6013 (Charges apply)

LIC Credit Card Support Via WhatsApp Banking

LIC’s credit card customer care also extends to quick assistance via the WhatsApp Banking service. This method is secured by end-to-end encryption. Based on your credit card, these are the numbers you connect with through WhatsApp to access credit card-related services:

Credit Card

WhatsApp Banking Number

LIC Signature Credit Card / LIC Platinum Credit Card

7036165000

LIC Classic Credit Card / LIC Select Credit Card

95555 55555

LIC Eclat Credit Card / LIC Lumine Credit Card (Queries related to offers)

88600 45678

LIC Customer Care via SMS

As a cardholder, you also have access to a convenient SMS service to quickly access key information. Depending on which card you have, here are the SMS banking details:

LIC Signature Credit Card/LIC Platinum Credit Card

For SMS services, you can send a message using your registered mobile number to the following numbers:

  • +91 9951860002

  • 56161600

 

Below are the keywords you can use, with an example assuming the last 4 digits of your mobile number are 9075.

Keyword

Example

Details

ADREMOVE<last 4 digits of credit card number>

ADREMOVE 9075

Helps you deactivate auto debit on an Axis Bank credit card

AVAILBAL<last 4 digits of credit card number>

AVAILBAL 9075

Helps you get the available balance limit on your credit card

CARDBAL<last 4 digits of credit card number>

CARDBAL 9075

Helps you know the outstanding balance on your credit card

LASTPAY<last 4 digits of credit card number>

LASTPAY 9075

Gives you the details of the last payment you made for your credit card with the amount and the date

CLE<last 4 digits of credit card number>

CLE 9075

Informs you of the availability of a credit limit increase on your Axis Bank credit card

CUSTIDCC<last 4 digits of credit card number>

CUSTIDCC 9075

Provides you the customer ID linked to your credit card

BLOCK<last 4 digits of credit card number>

BLOCK 9075

Let’s you block your credit card

LIC Credit Cards - Customer Care Email ID

You can choose to contact the LIC Cards via email. You can send an email to lic-creditcard@licindia.com and share your concern along with the necessary details. Alternatively, you can access email support based on the credit card you have:

Credit Card

Email ID

LIC Signature Credit Card/LIC Platinum Credit Card

creditcards@axisbank.com

LIC Eclat Credit Card/LIC Lumine Credit Card

  • General queries - idbicards@idbi.co.in

  • Transaction disagreements- ccdisputes@idbi.co.in

  • Delight Point-related queries - membersupport@idbidelight.com

LIC Credit Card - Postal Address

You can also contact LIC Card through post. Send a letter to the given postal addresses:

 

Corporate Office: Delhi

 

LIC Cards Services Limited Registered Office: Jeevan Prakash, 6th Floor, 25, K.G. Marg, New Delhi-110001

LIC Credit Card Grievance Redressal

You can register your inquiry, complaint, or suggestion on the LIC Cards website. Click on the ‘GRIEVANCE AND REDRESSAL’ tab on the home page and select the option to proceed online. 

 

To ensure a swift resolution, provide the following details:

  • Your full name

  • Your credit card number

  • Your contact details (address, telephone number, and email)

  • Transaction reference number or Complaint ID, as applicable

 

The escalation process of the grievance redressal mechanism differs based on the issuing bank. Follow the steps listed on the official websites. 

DISCLAIMER

The information provided by BFDL herein above is related to the Non-Partnered Banks/ NBFCs and is just for the purpose of information and under no circumstances the information provided hereinabove is intended to be source of advice or recommending any financial advice or endorsement of any sort. 

The information including interest rates or fees and charges with regard to any credit card, provided on this website is gathered through publicly available sources over the internet and is considered as accurate and reliable to the best of our knowledge. BFDL disclaims any responsibility or liability regarding inaccuracies, omissions, mistakes etc. as well as offers by the Non-Partnered Banks or NBFCs. The use of information set out is entirely at the User’s own risk and User should exercise due care prior taking of any decision, on the basis of information mentioned hereinabove. You are advised to visit/ contact the respective Banks/ NBFCs to verify the information before making any application or opening an account. Further, BFDL does not undertake any responsibility or liability to update this information. YOU ARE SOLELY RESPONSIBLE FOR ANY LIABILITY OR DAMAGE YOU INCUR THROUGH ACCESS TO OR USE OF THE SITE OR SUCH INFORMATION OR MATERIALS EXCEPT WHERE THE LAWS AND REGULATIONS OF A PARTICULAR JURISDICTION CONCERNING WARRANTIES CANNOT BE WAIVED. Additionally, display of any trademarks, tradenames, logo and other subject matters of intellectual property owners. Display of such Intellectual Property along with the related product information does not imply BFDL’s partnership with the owner of the Intellectual Property of such products.

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Frequently Asked Questions

What issues can LIC credit card customer care resolve?

You can reach out to LIC Card’s credit card customer care team via email to block your card, get your available credit limit, and more.

What is the LIC credit card toll-free number?

Here are the toll-free numbers you can contact for concerns about your LIC credit cards:

LIC Signature Credit Card/LIC Platinum Credit Card

  • 1 - 800 - 103 - 5577 (Toll-free)

LIC Classic Credit Card/LIC Select Credit Card

  • 1800 10 888 (24x7 Helpline)

LIC Eclat Credit Card/LIC Lumine Credit Card

  • 1 - 800 - 425 - 7600 (Toll-free 24x7 helpline)

Can I call the LIC helpline number to redeem my LIC credit card reward points?

You can call the issuing bank’s helpline number to know how to redeem your LIC credit card reward points.

What should I do if I suspect fraudulent activity on my LIC credit card?

If you notice any unauthorised transactions or suspect fraudulent activity on your LIC credit card, immediately contact the customer care team to report the issue and initiate the necessary steps to secure your account.

How can I request a replacement for a lost or stolen LIC credit card?

To request a replacement for a lost or stolen LIC credit card, contact the issuing’s bank via call, email, or WhatsApp services. They will guide you through the process of blocking the old card and issuing a new one.

Can I inquire about my credit card statement or transaction history through LIC credit card customer care?

The issuing bank’s customer care can assist you with inquiries regarding your credit card statement, transaction history, and any discrepancies.

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