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PNB’s Customer Care Service

PNB’s dedicated customer support team provides you with assistance with all your credit card inquiries. You can get information about anything related  to your card, from the credit limit to reward redemption, and more.


The PNB credit card customer care team can also help if you have queries about billing or need help with lost or stolen cards.

PNB Credit Card Customer Care Details

The bank’s customer support team provides quick assistance to ensure you enjoy a seamless experience while using your credit card. The following are the details of PNB credit card customer care services:

Customer Care Contact Channels

Description

24X7 Helpline 

1800 180 2345 or 0120 – 4616200

WhatsApp

Send ‘Hi’ to 9264092640

Email

creditcardpnb@pnb.co.in

Postal Address

PNB, Credit Card Processing Centre, 3rd Floor, Rajendra Bhawan, Rajendra Place, New Delhi – 110008 

SMS

Send applicable code to 70922 00200

PNB Credit Card Toll-Free Numbers

For any inquiries related to your credit card, you can reach out to the bank’s customer care by calling their toll-free number. The PNB credit card customer care number with no applicable charges is 1800 180 2345. 

 

Note that you can contact this helpline number anytime, as it is available round the clock.

PNB Circle Office Contact Details

In case of queries or complaints, you can also reach out to the PNB’s circle officers. Check out the contact details of below: 

Circle

Contact No.

Address

Agartala

0381-2315928

Durgabari Road, Agartala

Email ID: coagartala@pnb.co.in

Agra

0562-2851336

1-2, Raghu Nath Nagar, M.G. Road, Agra 282002

Email ID: coagr@pnb.co.in

Ahmedabad

079 2658 3958

Gujarat Bhavan, 6th Floor, Opp. MJ Library, Ellis Bridge, Ashram Road, Ahmedabad – 380006 

Email ID: coahm@pnb.co.in

Aligarh

-

Punjab National Bank, Circle Office, Sai Vihar, Opp Madan Palace, Talaspur Kalan, Ramghat Road, Aligarh, UP, PIN Code – 202002

Email ID: coaligarh@pnb.co.in

Alwar

0144-2700858

Aerodram Road, 29 Naru Marg, Harshil Tower, Alwar

Email ID: coalw@pnb.co.in

Amritsar

0183-2894262, 0183-2565281

Second Floor, SCO 52 & 53, Ranjeet Avenue D Block, Amritsar – 143001

Email ID: coasr@pnb.co.in

Arrah

-

East Ramha Maidan Road Ara Sadar

Email ID: coara@pnb.co.in

Aurangabad (Bihar)

-

Dwarka Complex, 1st Floor, Old G T Road, Opp Anugrah Narayan Memorial College, Aurangabad

Email ID: coaurangabad@pnb.co.in

Ayodhya (Faizabad)

05278-244370

Acharya Narendra Dev Nagar, Behind Deva Hospital, Near Kohinoor Palace, Reedganj, Faizabad, PIN – 224001

Email ID: cofzd@pnb.co.in

Baleswar

06782-358330

C/C PNB Branch Office, ITI Chhak, Nayabazar, Balasore

Email ID: cobls@pnb.co.in

Bangalore

080-25584509

Punjab National Bank, Co-Bangalore East, 26-27, M G Road, Raheja Towers, Bangalore, Karnataka-560001

Email ID: cobangaloreeast@pnb.co.in

Bardhman

0342-2646327

Sree Durga Market, G.T. Road, 2nd Floor, Police Line Bazar, Bardhman – 713103 

Email ID: cobur@pnb.co.in

Bareilly

0581-2530440

Circle Office, Punjab National Bank, 1st Floor, C-18/B, Deen Dayal Puram Bareilly, Uttar Pradesh PIN Code – 243122 

Email ID: cobar@pnb.co.in

Berhampur (Ganjam)

0680-2999866

At-Siva Arcade, 2nd Floor Tata Benz Square Berhampur, Pin- 760001 District - Ganjam, Odisha

Email ID: cobhm@pnb.co.in

Bhagalpur

-

Naulakha Apartment Opp Dig Office S N Singh Road, Badi Khanjarpur, Distt Bhagalpur

Email ID: cobhagalpur@pnb.co.in

Bharatpur

05644-222012

Co: Bharatpur, Super Bazar, Bharatpur, 321001

Email ID: cobpr@pnb.co.in

Bhatinda

0164-2250414

Plot No 445, Near Dadi Potti Park, Model Town Phase-3 Bathinda

Email ID: cobtd@pnb.co.in

Bhopal

0755-2553217

PNB House, Ground Floor, 1, Arera Hills, Jail Road, Bhopal-462011

Email ID: cobpl@pnb.co.in

Bhubaneshwar

0674-2918801

2nd floor, PLOT NO A-32, Kharvel Nagar, Bhubaneswar – 751001

Email ID: cobbsr@pnb.co.in

Biharsharif

-

Punjab National Bank, Circle Office, Ramchanderpur, Biharsharif – 803101

Email ID: coptb@pnb.co.in

Bijnor

01342-297490

Near Pind Baluchi Restaurant, Bairaj Road, Bijnor – 246701

Email ID: cobijnor@pnb.co.in

Bikaner

0151-2230063

A17, Khatod Mansion, Kanta Mansion, Kanta Khaturia, Bikaner Rajasthan 334001

Email ID: cobikaner@pnb.co.in

Bilaspur

07752-412659

Near Pallav Bhawan, Ring Road No. 2a-48, Gaurav Path, Bilaspur

Email ID: cobilaspur@pnb.co.in

Bokaro

0654-2231901

Sector 4, City Centre, Bokaro Steel City, Punjab National Bank, Bokaro Steel City

Email ID: cobok@pnb.co.in

Bulandshahr

05732-283501

PNB Circle Office, Yamunanagar, Bulandshahr, U.P. – 203001

Email ID: cobsr@pnb.co.in

Champaran (Motihari)

06252-240940

Ujjawal Complex, Above V Bazar, Main Road, Chandmari Chowk, Motihari

Email ID: cochamparan@pnb.co.in

Chandigarh

0172-2709678

SCO 31-42, Sector 17 B, Bank Square, Chandigarh – 160017

Email ID: cochd@pnb.co.in

Chennai

044 28502001

No 769, Spencer Plaza, Anna Salai Chennai-600002

Email ID: cochn@pnb.co.in

Coimbatore

0422-2238802

179, Kandha Enclave, Sarojini Street, Ramnagar, Coimbatore 641009

Email ID: cocoim@pnb.co.in

Cuttack

0671-2586009

1st Floor, Konark Centre, Plot No-766, NH-16, Telengapentha, Cuttack -754001

Email ID: coctc@pnb.co.in

Darbhanga

-

GM Road Darbhanga

Email ID: codar@pnb.co.in

Dehradun

0135-2710107

1, Paltan Bazar, Dehradun

Email ID: codehraduneast@pnb.co.in

Dharamshala

01892-225134

Near Red Cross Society, Kacheheri, Dharamshala. PIN – 176215

Email ID: codml@pnb.co.in

Dibrugarh

0373-2326330

UBI Building, R K Bordoloi Path, Dibrugah

Email ID: codibrugarh@pnb.co.in

Durgapur

0343-2570017

2nd Floor, Galeria Market, Nachan Road, Benachiry, Opp. Jolkhabar Gali, Durgapur – 713213

Email ID: codurgapur@pnb.co.in

East Delhi

011-45544701

Opp. Nirman Vihar Metro Station, Laxmi Nagar, Scope Tower (Eubi Building), New Delhi – 110092

Email ID: coeastdelhi@pnb.co.in

Ernakulam

0484-2384622

40/1461 Market Road, Ernakulam

Email ID: coekm@pnb.co.in

Etawah

-

KKM Complex, Katra Shamsher Khan, Near Mahindra and Ford Car Showroom, Takia, Etawah

Email ID: coetawah@pnb.co.in

Fazilka

-

(1st Floor BC: Fazilka Main) Abohar Road, Fazilka

Email ID: cofazilka@pnb.co.in

Gaya

-

RJ Palace, Rai Kasi Nath More, Swarajpuri Road, Gaya – 823001

Email ID: cogya@pnb.co.in

Ghaziabad

0120-2753104

Kj-13, Kavi Nagar, Ghaziabad – 201002 (Existing Circle Of EOBC)

Email ID: coghaziabad@pnb.co.in

Gorakhpur

0551-2205046

Near Nagalia Hospital, Alhadpur, Gorakhpur – 273001 

Email ID: cogorakhpur@pnb.co.in / chgorakhpur@pnb.co.in

Gurugram

0124-4126379

Ground Floor, Plot No. 05, Institutional Area, Sector - 32, Gurugram 122001

Email ID: chgurugram@pnb.co.in

Guwahati

0361-3517992

Nilgiri Mansion, G.S.Road, Bhangagarh, Guwahati – 781005

Email ID: coguw@pnb.co.in

Gwalior

0751-2430037

C7, VATSAL Mansion, City Centre, Gwalior, MP-474011

Email ID: cogwl@pnb.co.in

Haldwani

-

PNB Circle Office Haldwani, Near White Hall School, Uncha Pull (263139)

Email ID: cohaldwani@pnb.co.in

Hamirpur

01972-222349

New Road, Hamirpur, Near Bus Stand Hamirpur (HP) – 177001 

Email ID: cohmr@pnb.co.in

Hanumangarh

01552-268767

Circle Office Hanumangarh, Goyal Tower,3rd Floor, Opp Old Ashish Theater, Jn Town Road, Hanumangarh Jn 335512

Email ID: cohanumangarh@pnb.co.in

Haridwar

01334-233933/234469

PNB Circle Office, Sector-4, Bhel, Haridwar, (249403)

Email ID: cohrd@pnb.co.in

Hisar

-

ITI Chowk Dabra Road Hisar – 125005

Email ID: cohsr@pnb.co.in

Hooghly

033-26523394

23a, Rai M.C Lahiri Bahadur Street, Serampore (Near Railway Station), Dist- Hooghly, PIN – 712201

Email ID: cohooghly@pnb.co.in

Hoshiarpur

01882-505252, 505299, 505297

Chandigarh Road, 1st Flr., Improvement Trust Bldg. Near Mini Secretariat, Hoshiarpur

Email ID: cohsp@pnb.co.in

Hubli

0836-2335115

R S No.98/4, Krishnapur Village, 3rd Floor, Centrum Mall, Gokul Road, Hubli – 580030

Email ID: cohubli@pnb.co.in

Hyderabad

040-23243080

Regency Plaza, First Floor, Plot No.3, H.No.7-1.450/Rp/3/1/A, Maithrivihar Area, Ameerpet, Hyderabad, Telangana – 500016 

Email ID: cohyd@pnb.co.in

Imphal

-

Email ID: coimphal@pnb.co.in

Indore

0731-4224022

20, Sneh Nagar, Main Rd, Indore – 452001

Email ID: coind@pnb.co.in

Jabalpur

0761-2403229

1227, Shaleen House, Napier Town, Jabalpur – 482001

Email ID: cojbp@pnb.co.in

Jaipur - Ajmer

0141-2716502

2nd Floor, 2, Nehru Place, Tonk Road, Jaipur 302015

Email ID: coajmer@pnb.co.in

Jaipur - Sikar

01572-270735

1st Floor, Kisan Bhawan, Krishi Upaj Mandi Samiti, Jaipur Road, Sikar 332001

Email ID: cosikar@pnb.co.in

Jalandhar

0181-4697616, 4697601

Civil Lines, Opp Nehru Garden, Jalandhar, Punjab – 144001 

Email ID: cojal@pnb.co.in

Jammu

0191-2471979

Gupta Tower, First Floor, Bahu Plaza Jammu – 180012 

Email ID: cojk@pnb.co.in

Jhansi

0510-2321619

Jhalkaribai Complex, Kanpur Road Jhansi, PIN – 284128

Email ID: cojha@pnb.co.in

Jind

01681-245593

Bays 1-4, District Shopping Centre, Urban Estate, Sector 10, Jind

Email ID: cojind@pnb.co.in

Jodhpur

0291-2439069

Chopasani Road, 802, Angira Darpan, Jodhpur

Email ID: cojdh@pnb.co.in

Jorhat

0376-2304126

Babupatty, Jorhat – 785001

Email ID: cojorhat@pnb.co.in

Kanpur City

-

59/29, Bihana Road, Kanpur (UP) – 208001

Email ID: cokan@pnb.co.in

Kapurthala

01822-501811

Near Satnarain Mandir, PNB House, Kapurthala

Email ID: cokpt@pnb.co.in

Karnal

0184-2269618

Bay 21-22, Sector-12, Urban Estate, Karnal, PIN – 132001 

Email ID: coknl@pnb.co.in

Katihar

-

Dr. Rajendra Prasad Path, Above Bata Showroom, Katihar

Email ID: cokatihar@pnb.co.in

Kharagpur

032-22261200

BE-1 Bidhan Nagar, Station Road, Near Mahuya Cinema, Midnapore – 721101

Email ID: cokharagpur@pnb.co.in

Kolhapur

0231-2524014

1182/17, Ground floor, Rajarampuri, 4th Lane, Takala, Kolhapur – 416008

Email ID: cokolhapur@pnb.co.in

Kolkata - North

-

DD 11, Eastern Metropolitan Bypass Road, Sector – 1, Salt Lake, Near Tantuj Bhawan Pin Code – 700064 

Email ID: cokolkatanorth@pnb.co.in

Kolkata - South

-

United Tower, 9th Floor, Hemantabasu Sarani, Kolkata – 700001 

Email ID: cokolkatasouth@pnb.co.in

Kolkata - West

-

United Tower, 4th Floor, 11 Hemanta Basu Sarani, Kolkata – 700001 

Email ID: cokolkatawest@pnb.co.in

Kota

0744-2360051

9a Industrial Area, Near DIC Centre, Kota

Email ID: cokota@pnb.co.in

Kozhikode

0495-2742614

Shathabdi Bhawan, Mini Bypass Road, Govindapuram, Kozhikode

Email ID: cokoz@pnb.co.in

Kurukshetra

01744-224631

Chattha Complex, Pipli Road, Kurukshetra

Email ID: cokkr@pnb.co.in

Lucknow

0522-2200715

PNB, Circle Office (Lucknow West), Stc 1, 1st Floor, In Front of Ram Manohar Lohia Hospital, Vibhuti Khand, Lucknow PIN – 226010

Email ID: colucknowwest@pnb.co.in / chlucknowwest@pnb.co.in

Ludhiana

0161-2888102,0161-2888103

Site No. 5, Ferozepur Road, Ludhiana, Punjab – 141012

Email ID: coldh@pnb.co.in

Malda

03512-223027

Nazrul Sarani, PS – English Bazar, P.O & Dist. Malda – 732101

Email ID: comalda@pnb.co.in

Mandi

01905-223562

Jawahar Nagar – Khaliyar, Mandi (HP) – 175001

Email ID: comnd@pnb.co.in

Mau

-

Nh-29, Bhujauti, Mau (UP) – 275101

Email ID: comau@pnb.co.in

Meerut

0121-2980000

PNB Bhawan, C-01, Vedvyaspuri, Delhi Bypass Road Meerut – 250002 

Email ID: comrt@pnb.co.in

Moga

01636-519000

4th Floor, Darshan Singh Complex, Akalsar Chowk, G T Road, Moga – 142001

Email ID: comoga@pnb.co.in

Moradabad

0591-2455143

Ram Ganga Vihar, Phase II, Near Sales Tax Office, Moradabad – 244001

Email ID: combd@pnb.co.in

Mumbai City

022-22186829

Cuffe Parademaker Towers, F Wing, 7 Floor World Trade Centre

Email ID: comumbaicity@pnb.co.in

Mumbai Western

022-62434602

Pragati Tower 5th floor, C-9, Block G, Bandra Kurla Complex, Bandra East, Mumbai - 400 051

Email ID: comumbaiwestern@pnb.co.in

Murshidabad

03482-252717

26/11, Sahid Surya Sen Road, PO – Berhampore, Murshidabad, PIN – 742101

Email ID: comurshidabad@pnb.co.in

Muzaffarnagar

0131-2620450

Plot-1-4 Shakuntalam Muzaffarnagar – 251001

Email ID: comzn@pnb.co.in

Muzaffarpur

-

Aghotia Bazar, Above Bata Show Room, Muzaffarpur – 842002

Email ID: comzp@pnb.co.in

Nadia

03472-223210

¼ Pandit L. K. Moitra Road, Po-Krishnanagar, Nadia – 741101

Email ID: conadia@pnb.co.in

Nagaon

0367-2252524

Haladhar Bhuyan Market, Notun Bazar, Near Nagaon Press Club, PIN – 782003, Nagaon, Assam

Email ID: conagaon@pnb.co.in

Nagpur

0712-2544937

R.O., PNB HSE, Kingsway, Nagpur, 440001

Email ID: conagpur@pnb.co.in

Nashik

-

9, Moledina Road, Aurora Tower, Camp, Pune – 411001

Email ID: conashik@pnb.co.in

New Jalpaiguri (Siliguri)

(0353)2435773

2nd Floor, United Tower Building, Hill Cart Road, Siliguri, Dist- Darjeeling, West Bengal, PIN – 734001

Email ID: conewjalpaiguri@pnb.co.in

Noida

0120-4818111

Sector-1 Noida Office PNB

Email ID: conoida@pnb.co.in

North 24 Parganas

033- 25840228

48 A JESSORE ROAD, NEAR SETHPUKUR, BARASAT, DIST- NORTH 24 PARGANAS, STATE- WEST BENGAL, PIN – 700124

Email ID: conorth24parganas@pnb.co.in

North Delhi

011-48053419

Vikarant Tower, Rajendra Place, New Delhi

Email ID: codelnorth@pnb.co.in

Panipat

0184-2204401

SCO 170, Sector 13-17, Huda, Panipat

Email ID: copanipat@pnb.co.in

Paschim Medinipur

032-2226 3770

Sahid Khudiram Bose Road, Burdge Town, P.O. - Medinipur, Dist - Paschim Medinipur, W.B – 721101

Email ID: copaschimmedinipur@pnb.co.in

Pathankot

0186-2236900

Near Kamal Sweets, Sailli Road, Pathankot – 145001 

Email ID: copathankot@pnb.co.in

Patiala

0175-5030201

Sco-146, 1st Floor, Improvement Trust Complex, Chhoti Baradari, Patiala

Email ID: coptl@pnb.co.in

Patna

-

Regional Off, R Block, Chanakya Place, Patna – 800001 

Email ID: coptn@pnb.co.in

Prayagraj (Allahabad)

-

Civil Lines, First Floor, Sangam Place, Civil Lines

Email ID: coald@pnb.co.in

Pune

020-26133863

AURORA TOWERS, 9 MOLEDINA ROAD, PUNE CAMP, PUNE – 411001

Email ID: copune@pnb.co.in

Purba Medinipur

-

Purba Medinipur, At- Padumbasan, PO- Tamluk, Dist- Purba Medinipur, PIN – 721636, West Bengal

Email ID: copurbamedinipur@pnb.co.in

Purulia

03252- 222274

S.D. Ganguly Road, Rajabandhpara, Purulia – 723101 

Email ID: copurulia@pnb.co.in

Raebareli

-

1st Floor, Firoz Gandhi Colony, Civil Lines, Raebareli, 229001

Email ID: coraebareli@pnb.co.in

Raipur

0771-2210400

Plot No. 46, Sector 24, Opposite Block A, Office Campus, Atal Nagar, Naya Raipur – 492018

Email ID: corai@pnb.co.in

Rajkot

-

2nd Floor, JP Saphire Building, Race Course Road, Rajkot – 360001

Email ID: corajkot@pnb.co.in

Ranchi

0651-2531900

5th Floor Nile Complex, Kantatoli, Ranchi

Email ID: coranchisouth@pnb.co.in

Rewari

-

Shop No- 11-12, First Floor, New Grain Market, Rewari

Email ID: corewari@pnb.co.in

Rohtak

01262-228000

97, Sonipat Road, Rohtak – 124001

Email ID: cortk@pnb.co.in

Saharanpur

0132-2767900

1st Floor Raj Tower, Shivaji Nagar, Near V Mart Delhi Road, Saharanpur

Email ID: cosaharanpur@pnb.co.in

Sambalpur

063-2535515

1st Floor, Balaji Midtown, Deheripali, Budharaja, Sambalpur – 768004

Email ID: cosbp@pnb.co.in

Sas Nagar (Mohali)

0172-5043705

SCO 43 (Ff & Sf) Near Bassi Theatre Mohali – 160055 (Punjab)

Email ID: cosasnagar@pnb.co.in

Secunderabad

040-23147012 / 30 / 37 / 48 / 20

2nd Floor, Maharishi House.103, 8-2-248/1, Road No.3, Banjara Hills, Hyderabad, Telangana – 500034 

Email ID: cosecunderabad@pnb.co.in

Shimla

0177-2651733

Circle Office, Regent House, The Mall, Shimla, 171001

Email ID: cosml@pnb.co.in

Silchar

0384-2247450

Central Road, Silchar, Assam, 788001

Email ID: cosilchar@pnb.co.in

Sirsa

-

Solitaire Tower, 1st Floor, Barnala Road, Sirsa, Haryana, PIN Code – 125055

Email ID: cosirsa@pnb.co.in

Sitapur

-

BSNL Building, Near Head Post Office, Sitapur, PIN – 261001

Email ID: cositapur@pnb.co.in

Solan

-

Mall Road, Shandil Niwas, Near Kalyan Bhawan, Solan. PIN – 173212

Email ID: cosolan@pnb.co.in

South 24 Parganas

-

Mouza Salepur ( Near Padmapukur More),Po- Baruipur, Dist- 24 Parganas (South), Kolkata 700144

Email ID: cosouth24parganas@pnb.co.in

South Delhi

011-49270905

Vikrant Tower, Rajendra Place, New Delhi

Email ID: conewdelhi@pnb.co.in

Sriganganagar

0154-2460707

Meera Chowk, Sriganganagar – 335001

Email ID: cosgn@pnb.co.in

Srinagar

0194-2465012

Hotel Resident, Sonwar, Srinagar, J&K 190004

Email ID: cosrinagar@pnb.co.in

Surat

0261 2701001

Tulsi Krupa Arcade (4th Floor), Aai Mata Chowk, Surat Bardoli Road, Surat

Email ID: cosurat@pnb.co.in

Tehri

-

Near Hanuman Chowk, New Tehri, Distt. Tehri Garhwal, Uttarakhand (249001)

Email ID: cotehri@pnb.co.in

Thane

-

PNB Pragati Tower, Plot No.C-9, G Block, Bandra Kurla Complex, Bandra East, Mumbai – 400051

Email ID: cothane@pnb.co.in

Thiruvananthapuram

-

Vaishnavi Towers, Bypass Road, Kumarichantha, Ambalathara P O

Email ID: cotvm@pnb.co.in

Trichy

0431-2521161

Trichy-Tanjore Road, Kailasapuram, Trichy - 620 014

Email ID: cotrichy@pnb.co.in

Udaipur

0294-2688001

LIC Building, Subcity Centre, Reti Stand, Udaipur 313001

Email ID: coudaipur@pnb.co.in

Ujjain

0734-2533424

13/1, 13/2 First Floor, Mahakal Vanijya Kendra, Nanakheda, Ujjain – 465010

Email ID: coujjain@pnb.co.in

Vadodara

0265 2361734

Vadodara Stock Exchange Building, Ground Floor, Fortune Tower, Sayajiganj, Vadodara – 390005

Email ID: covadodara@pnb.co.in

Varanasi

-

S-20/56, D, Kennedy Road, The Mall Cantt, Varanasi – 221002 

Email ID: covns@pnb.co.in

Vijayawada

0866-2428160

House No.9-35, First Floor, Kavuri Towers, Kamayya Thopu Centre, Kanur, Vijayawada, Andhra Pradesh – 520007

Email ID: covijaywada@pnb.co.in

Vizag

0866-2469977

8th Floor, Near Vinayagar Trade Centre, VIP Road, Visakhapatnam – 530003 

Email ID: covizag@pnb.co.in

West Delhi

011-23741565

P-9/90, Connaught Circus, New Delhi – 110001 (Existing EUBI Building)

Email ID: cowestdelhi@pnb.co.in

PNB Credit Card - Customer Care Email Address

To bring your query or concern to the bank’s customer care team’s notice, you can write them an email too. The PNB credit card customer care email ID is creditcardpnb@pnb.co.in.

PNB Credit Card - Customer Care Postal Address

You can also write about your credit card-related issue along with your name, registered phone number and customer ID and send it to the below-mentioned address:

PNB, Credit Card Processing Centre,

3rd Floor, Rajendra Bhawan,

Rajendra Place, New Delhi – 110008

PNB Credit Card Customer Care - International Helpline Number

PNB has set up a team to address the queries of customers staying overseas. Here are the contact details details:

 

Customer care helpline number for global customers: 91 120-249-0000.

 

Furthermore, here is a list of international toll-free numbers for NRI customers:

Country

Toll-free Helpline Number

United Kingdom

+448000318030

United States

+18444519295

Canada

+18555737086

Philippines

+180013120139

Saudi Arabia

+8008500862

UAE

+800035770298

Italy

+39800580244

Issues Handled By PNB Customer Care Team

You can contact the customer care team of PNB to resolve a host of credit card-related concerns. Some of the common ones are listed below:

Lost Credit Card

For a stolen or lost credit card, contact PNB customer care immediately. You can either call the PNB credit card contact number for hotlisting on 1800 180 2345 or 0120 4616200. 

 

You can also send a detailed email to creditcardpnb@pnb.co.in. Once the bank receives your request, your card will be blocked.

Blocked Card by Mistake

If you have blocked your credit card by mistake and want to access it again, you can call PNB customer care and request the bank to unblock your card.

PNB’s Grievance Redressal System for Credit Card Customers

Punjab National Bank has a four-level grievance redressal system to escalate your complaints with regard to your credit card.

Level 1: Raise a Complaint via Regular Channels

1. Phone: Call the PNB credit card toll-free number 1800 180 2345 or 4616200 (Chargeable) and connect with a representative to resolve your complaint.

 

2. Post: Write your complaint and send it via post to the bank at the below-mentioned address: 

 

PNB

Credit Card Processing Centre,

3rd Floor, Rajendra Bhawan,

Rajendra Place, New Delhi-110008

 

3. Email:

You can also send in your written complaint via email to the PNB credit card mail ID- creditcardpnb@pnb.co.in

For general concerns, the email ID is care@pnb.co.in

 

4. Branch visit: Visit your nearest Punjab National Bank branch and request a bank representative to assist you with the specific credit card-related issue(s).

Level 2: Contact the Zonal Manager

Punjab National Bank has zonal managers you can reach out to in case your grievance is not addressed adequately at the first level. The zone-specific details are mentioned below:

Zone

Name

Phone

Address

Email ID

Agra

Jan Mohammed

0562-2529113

1-2 Raghunath Nagar Mg Road, Agra,

Uttar Pradesh-282002

zoagra@pnb.co.in

Ahmedabad

Dipankar Mahapatra

079-47010202

4th Floor, Chanakya Building, Near Dinesh Hall, Off Ashram Road, Ahmedabad, Gujarat-380009

zoahm@pnb.co.in

Amritsar

Amritabh Anand

0183-2507203

Plot No. 10, Block B, Distt Shopping Complex, Ranjit Avenue, Near Passport Office, Amritsar, Punjab- 143001

zoamritsar@pnb.co.in

Bhopal

Shailendra Singh Bora

0755-2550663

Punjab National Zonal Office - 2nd Floor - PNB House 1, Arera Hills, Bhopal,

Madhya Pradesh- 462011

zobhopal@pnb.co.in

Bhubaneswar

Rajesh Kumar

0674-2353050

J/3, Revenue Plot no.-1561(P), at-Jagamara, PO-Khandagiri, Bhubaneswar, Odisha-751030

zobbsr@pnb.co.in

Chandigarh

Dr. Rajesh Prasad

0172-2721037

1st Floor, PNB House, Bank Square, Sector- 17 B, Chandigarh

fgmochd@pnb.co.in

Chennai

P Mahender

044-28112218

PNB Towers, No.46-49, 4th & 5th Floor, RH Road, Royapettah, Chennai- 600014

zochennai@pnb.co.in

Delhi 

Parveen Goyal

011-43560952

2nd Floor, 7th, Bhikaji Cama Place, New Delhi- 110022

zmdelhi@pnb.co.in

Durgapur

Sumant Kumar

0343-2545502

City Centre, Red Cross Road, Durgapur,

West Bengal- 713216

zodurgapur@pnb.co.in

Guwahati

Chittaranjan Prusty

94340-14533

UBI Building, 2nd floor, H.B. Road, Panbazar, Guwahati, Assam- 781001

zoguwahati@pnb.co.in

Hyderabad

Deepak Kumar Shrivastava

040-23235646

(Camp Office) 6-1-73,2nd Floor, Saeed Plaza, Lakdi-Ka-Pul, Hyderabad, Telangana-500 004

zohtd@pnb.co.in

Jaipur

Radha Krishan Bajpai

0141-2743349

2, Nehru Place, Tonk road, Jaipur-302015, Rajasthan

zojpr@pnb.co.in

Kolkata

Sameer Bajpai

033-22623269

United Tower, 11, Hemanta Basu Sarani, Dalhousie, Kolkata- 700001

zokolkata@pnb.co.in

Lucknow

Mrityunjay

0522-2306435

Vibhuti Khand Gomti Nagar Lucknow

zolucknow@pnb.co.in

Ludhiana

Parmesh Kumar

0161-2550120

Site no. 5, Ferozepur Road, Ludhiana, 141012

zoludhiana@pnb.co.in @pnb.co.in

Meerut

Balbir Singh

0121-2980049

PNB Bhawan, C-1, Vedvyaspuri, Bye Pass Road, Meerut – 250002 

zomeerut@pnb.co.in fgmmrt@pnb.co.in

Mumbai

Firoz Hasnain

022-22833802

3rd Floor, Plot No C-29, PNB BOI Tower, BKC, Bandra East, Mumbai, 400051

zomumbai@pnb.co.in

Patna

Sudhanshu Shekhar Das

0612-2506709

2nd Floor Chanakya Towers, R Block Patna, Bihar- 800001

fgmptn@pnb.co.in

Raipur

Ashish Kumar Chaturvedi

0771-2210461

Zonal Office, First floor, Plot No. 46, Sector 24, Opposite Block A, Office Campus, Atal Nagar, Naya Raipur, Chhattisgarh – 492018 

zoraipur@pnb.co.in

Shimla

Manoj Kumar Srivastava

0177-2651441

3rd Floor MC Parking Cart Road, Shimla Himachal Pradesh- 171001

zoshimla@pnb.co.in

Varanasi

Ajay Kumar Singh

0542-2506063

102, 1st Floor, Varanasi Trade Centre, Maqbool Alam Road, Varanasi, Uttar Pradesh- 221 002

zovaranasi@pnb.co.in

Level 3: Contact the Principal Nodal Officer

If your issue is still not resolved, you can contact the principal nodal officer at the address added below and resolve your complaint. 

 

Principal Nodal Officer

Sh. Pulin Kumar Pattanaik 

General Manager

Customer Care Centre

Plot No. 5, Institutional Area, Sector-32
Gurugram (Haryana)- 122001
Tel.No.: +91-124-4126244
E-Mail: pno@pnb.co.in

Level 4: RBI Ombudsman

If you still do not receive a response or are not satisfied with it, you can approach the Banking Ombudsman appointed by the Reserve Bank of India (RBI). You can find the details for the Banking Ombudsman on the Punjab National Bank official website or on the RBI website.

DISCLAIMER

The information provided by BFDL herein above is related to the Non-Partnered Banks/ NBFCs and is just for the purpose of information and under no circumstances the information provided hereinabove is intended to be source of advice or recommending any financial advice or endorsement of any sort.

The information including interest rates or fees and charges with regard to any credit card, provided on this website is gathered through publicly available sources over the internet and is considered as accurate and reliable to the best of our knowledge. BFDL disclaims any responsibility or liability regarding inaccuracies, omissions, mistakes etc. as well as offers by the Non-Partnered Banks or NBFCs. The use of information set out is entirely at the User’s own risk and User should exercise due care prior taking of any decision, on the basis of information mentioned hereinabove. You are advised to visit/ contact the respective Banks/ NBFCs to verify the information before making any application or opening an account. Further, BFDL does not undertake any responsibility or liability to update this information. YOU ARE SOLELY RESPONSIBLE FOR ANY LIABILITY OR DAMAGE YOU INCUR THROUGH ACCESS TO OR USE OF THE SITE OR SUCH INFORMATION OR MATERIALS EXCEPT WHERE THE LAWS AND REGULATIONS OF A PARTICULAR JURISDICTION CONCERNING WARRANTIES CANNOT BE WAIVED. Additionally, display of any trademarks, tradenames, logo and other subject matters of intellectual property owners. Display of such Intellectual Property along with the related product information does not imply BFDL’s partnership with the owner of the Intellectual Property of such products.

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Frequently Asked Questions

What issues can PNB credit card customer care resolve?

The PNB credit card customer care can help you get a quick resolution to a host of issues. Some of the common ones include blocking your credit card, reporting theft, resolving billing issues, and modifying contact details.

What is the PNB credit card toll-free number?

The PNB customer care 24x7 toll-free helpline for credit cards is 1800 180 2345.

How can I connect with PNB customer care?

To address your questions, you can contact the PNB card customer care via phone, email, post, or by visiting the nearest bank branch.

How do I block my PNB credit card?

You can block your Punjab National Bank credit card by calling the customer care helpline numbers. You can also visit the nearest bank branch and get help from a banking executive in blocking your PNB credit card.

How can I post a letter to PNB?

If you have any complaints or queries, you can send a letter to the Punjab National Bank at the following address:

PNB

Credit Card Processing Centre,

3rd Floor, Rajendra Bhawan,

Rajendra Place, New Delhi-110008

Whom should I contact in case my PNB credit card is not working?

There are several ways you can get in touch with the customer care team in case your PNB credit card stops working. You can call the PNB credit card customer care number from your registered number, send an email, or write a letter and post it to the official address. 

 

You can also visit your nearest PNB branch and register a complaint.

What other services can I get by calling the customer care number?

There are a host of services that you can get resolved by calling the customer care division. These include:

  • Blocking your credit card

  • Reporting theft or loss of your credit card

  • Changing contact details like address or phone number

  • Fixing discrepancies in the billing details

What should I do if I find a wrong or unauthorised transaction on my PNB card?

Take immediate action if you find any wrong or unauthorised transactions on your PNB credit card. One way is to call the customer care number and report any unapproved transactions to the executive immediately. The other way is to instantly block your PNB credit card using the net banking portal or through the customer care service.

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