Bajaj Finserv RBL Bank Credit Cards - Customer Care

Note: RBL Bank Ltd. and Bajaj Finance Ltd. have stopped issuing new co-branded credit cards. However, existing cardholders can continue to enjoy the credit card benefits.

Knowing the customer support initiatives would help you manage your credit card better. RBL Bank provides several ways to reach out to the customer care team and get answers to your queries. You can contact the bank through a call, email, or by visiting a branch personally. 

 

The bank also offers you the provision of a chatbot, RBL Cares, which can help you access your credit card statement, manage your card, and more. The dedicated RBL Bank credit card customer care team can assist you in the following: 

• Resolving queries related to your credit card

• Providing transaction-related assistance

• Blocking your card in case if loss or theft

 

With RBL Bank, hassle-free assistance is just a few steps away.

You can get in touch with the bank’s team through a quick call. Dial the RBL Bank credit card customer care number based on your query:

For urgent questions related to your credit card, you can get in touch with the bank’s 24*7 customer care service. This way, you can have your queries resolved swiftly whenever the need arises. 

 

Contact the following RBL Bank credit card customer care numbers round the clock:

You can also contact the bank via email. Send an email to dedicated RBL Bank credit card customer care IDs based on your concerns as follows:

You can reach the customer care team through post. Send a letter to the following RBL Bank postal addresses:

• Administrative Office

Address: RBL Bank Ltd. Mahavir, Shri Shahu Market Yard, Kolhapur - 416005. Maharashtra State, India.

Contact number: +91 231 2650981 to 984

Fax: +91 231 2657386; Corporate Identity Number -L65191PN1943PLC007308

• Corporate Office

Address: RBL Bank Ltd., One World Center, Tower 2B, 6th Floor, 841, Senapati Bapat Marg, Lower Parel (W), Mumbai - 400013, India.

Contact number: +91 22 4302 0600

Fax: +91 22 4302 0520

• Registered Office

Address: RBL Bank Ltd., 1st Lane, Shahupuri, Kolhapur - 416001, Maharashtra State, India.

Contact number: +91 231 6650214

Fax: +91 231 2657386

You can also get information and services with ease by using the RBL Cares chatbot. It provides the following credit card services:

• Apply for a credit card

• Download the credit card statement

• Check credit limit

• Access reward point summary

• Unblock credit card

• Block credit card (temporary)

• Opt for an e-statement

• View the last 5 transactions

• Reset credit card PIN

• Recharge & pay utility bills

RBL Bank is dedicated to offering the best-in-class service to its customers. However, in case you are not completely happy with the service provided to you, share your feedback and suggestions through its Grievance Redressal Process.

RBL Bank is dedicated to offering the best-in-class service to its customers. However, in case you are not completely happy with the service provided to you, share your feedback and suggestions through its Grievance Redressal Process.

• First Level Customer Grievance Redressal Forum

In case the level of service falls short of your expectations, you may reach out to the bank with complete details of your complaint with your name and account number. Your complaint will be acknowledged, and you will receive a reference number. 

• Second Level Grievance Redressal Forum

If you are unsatisfied with the response or have not received any response within 10 working days, you may escalate your grievance. You can contact the Head of Credit Card Services using the reference number provided to you.

• Third Level Grievance Redressal Forum 

If you are not satisfied with the reply or you have not received a response within 10 working days, you may contact the Principal Nodal Officer. 

You may write to the Reserve Bank Integrated Ombudsman under the provisions of the Reserve Bank Integrated Ombudsman Scheme 2021 (RBIOS,2021). This is in case the Principal Nodal Officer fails to address your grievance. 

 

The Reserve Bank of India (RBI) established the Ombudsman Scheme to resolve complaints and disputes between customers and banks or financial institutions. It provides a cost-free and impartial forum for you to address your grievances related to banking services, digital transactions, and more.

 

You can also lodge your complaint under RBIOS, 2021 through the following channels:

• Physical Mode: Reserve Bank of India, 4th Floor, Sector 17, Chandigarh 160017

• Online: https://cms.rbi.org.in 

• Toll Free Number: 14448

Reference of all T&C necessarily refers to the terms of the Partners as regards to pre-approved offers and loan processing time amongst other conditions.