Discover the ways to resolve issues and grievances related to your YES Bank credit card.
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If you have any query or complaint related to your credit card, you can reach out to YES Bank's customer care team. They can offer you personalised guidance every step of the way.
Whether blocking your card if it is lost/stolen or clearing your doubts about the rewards program, this dedicated team has got it all covered.
If you have any queries or complaints regarding your credit card and its transactions, you can contact the bank’s customer support team. You can call the following YES Bank credit card customer care numbers to get a resolution:
+91 22 49350000
1800 103 6000 (Toll-free number for YES Bank First and Premia Credit Cards)
1800 103 1212 (Toll-free number for YES Bank Prosperity Credit Cards)
022-68937300 (Dedicated helpline active from 8 AM to 8 PM)
1800 1200 (Toll-free number to report unauthorised transactions)
The bank provides customers with round-the-clock assistance to guarantee maximum convenience. You can call the YES Bank credit card customer care number 1800 1200 (toll-free) to receive support anytime. However, you only receive critical services after 8 PM.
Reaching out to the bank’s customer care team via email is another convenient way to get the support you need. The YES Bank credit card customer care email IDs are:
yestouchcc@yesbank.in – For general queries
creditcard.closure@yesbank.in – For closing your credit card account as a retail customer
cc.corporateassist@yesbank.in – Closure or cancellation for corporate customers
ccsalescomplaints@yesbank.in – To report mis-selling or harassment
When emailing the bank, be sure to include necessary information like your:
Credit card number
Registered phone number
Other account details
Brief description of the issue or query
You may also need to provide relevant supporting documents or information.
If you want to send a complaint or give feedback about your credit card experience, you can go to the ‘Contact us’ page on the official website and click on ‘Complaint’. This will take you to a new page where you can submit a form with your query.
You can use this form and select your issue from the drop-down menu. You can get the following information related to your credit card:
PIN
Statement
Application
Rewards
Transactions
If you are unable to connect with the bank’s customer support team through call or email, you can also write to them. If you decide to send a letter, post it to the following address:
YES BANK House, Off Western Express Highway, Santacruz East, Mumbai, Maharashtra – 400055.
The bank has a separate dedicated helpline if you are an NRI customer or travelling overseas. The following are the international YES Bank credit card customer care numbers you can call:
Common: +91 (22) 50795101
USA: 1833 380 0149
UK: 800 048 9153
Canada: 1833 491 0559
UAE: 8000 3570 2510
NRI customers can also email the bank their queries or complaints. The YES Bank credit card email ID for NRI customers is nri@yesbank.in.
Check out the contact details of the YES Bank’s nodal officers across India:
Centre |
Nodal Officer |
Contact Details |
Ahmedabad |
Mr. Mustufa Khajurwala Back-up: Mr. Sharad Saraiya |
YES Bank Ltd Unit No. G/3,102-103 "C.G. Centre” C.G. Road, Ahmedabad - 380009 Tel No: 079 – 49023101 Contact Centre: 1800 1200 Email: mustufa.khajurwala@yesbank.in / sharad.saraiya@yesbank.in |
Bengaluru |
Mr. Jenish Shah Back-up: Mr. Sanath Kumar P |
YES Bank Ltd Ground Floor, Prestige Obelisk, Municipal No. 3, Kasturba Road, Bangalore - 560001 Tel No: 080 - 49179910 Contact Centre: 1800 1200 Email: jenish.shah2@yesbank.in / sanath.kumarp@yesbank.in |
Bhopal |
Mr. Anand Pandey Back-up Mr. Sharad Saraiya |
YES Bank Ltd Plot No 215, Ground Floor, Phase 1 M.P Nagar, Bhopal, Madhya Pradesh - 462011 Tel No: 022 - 65078393 Contact Centre: 1800 1200 Email: anand.pandey7@yesbank.in / sharad.saraiya@yesbank.in |
Bhubaneswar |
Ms. Maitrayee Chakraborty Back-up: Mr. Arun Das |
YES Bank Ltd Plot No. 31, Bapuji Nagar, Bhubaneswar, Orissa - 751009 Tel No: 033- 44373944 Contact Centre: 1800 1200 Email: maitrayee.chakraborty1@yesbank.in /arun.das@yesbank.in |
Chandigarh |
Mr. Ajay Mahajan Back-up: Mr. Syed Tasveer Hussain Andrabi |
YES Bank Ltd Mezzanine and First Floor, Plot No. 6, Basant Lok Complex, Opposite Priya Cinema, Vasant Vihar, New Delhi - 110057 Tel No: 011-49433455 Contact Centre: 1800 1200 Email: ajay.m@yesbank.in / Tasveer.Hussain@yesbank.in |
Chennai |
Mr. Jenish Shah Back-up: Mr. Krishna Kumar S |
YES Bank Ltd Ground Floor, No. 143/1, Uttamar Gandhi Salai, Nungambakkam, Chennai - 600 034 Tel No: 044 - 66765000 Contact Centre: 1800 1200 Email: jenish.shah2@yesbank.in / krishnakumar.s@yesbank.in |
Dehradun |
Mr. Anand Pandey Back-up: Mr. Proloy Mukherjee |
YES Bank Ltd Ground Floor, 56 Rajpur Road, Dehradun, Uttrakhand - 249201 Tel No: 022-65078393 Contact Centre: 1800 1200 Email: anand.pandey7@yesbank.in / proloy.mukherjee@yesbank.in |
Guwahati |
Ms. Maitrayee Chakraborty Back-up: Mr. Raktim Barooah |
YES Bank Ltd Ground & First Floor, Building No. – 115, Goyal Enclave, G.S Road, Near Big Bazaar, Bhangagarh, Guwahati - 781 005 Tel No: 0361- 2464546 Contact Centre: 1800 1200 Email: maitrayee.chakraborty1@yesbank.in / raktim.barooah@yesbank.in |
Hyderabad |
Mr. Jenish Shah Back-up: Mr. Manoj Pohar |
YES Bank Ltd Ground Floor, Agravanshi Plaza, Bearing No 1-8-387, Huda Lane, Begumpet, Secunderabad – 500003 Phone no: 040 42426901 Contact Centre: 1800 1200 Email: jenish.shah2@yesbank.in / manoj.pohar1@yesbank.in |
Jaipur |
Mr. Mustufa Khajurwala Back-up: Mr. Sharad Saraiya |
YES Bank Ltd Ground Floor, Plot No: O-19A, Ashok Marg, Nr. Ahinsa Circle, C-Scheme, Jaipur, Rajasthan - 302 001 Tel No: 0141-4983758 Contact Centre: 1800 1200 Email: mustufa.khajurwala@yesbank.in / sharad.saraiya@yesbank.in |
Jammu |
Mr. Ajay Mahajan Back-up: Mr. Bhuvan Gupta |
YES Bank Ltd Mezzanine and First Floor, Plot No. 6, Basant Lok Complex, Opposite Priya Cinema, Vasant Vihar, New Delhi – 110057 Tel. No.: 011- 49433455 Contact Centre: 1800 1200 Email: ajay.m@yesbank.in / bhuvan.gupta@yesbank.in |
Kanpur |
Mr. Anand Pandey Back-up: Mr. Yogendra Kumar Awasthi |
YES Bank Ltd 14-113 Padam Tower, Civil Lines Kanpur - 208 001 Tel No: 022-65078393 Contact Centre: 1800 1200 Email: anand.pandey7@yesbank.in / yogendra.awasthi@yesbank.in |
Kolkata |
Ms. Maitrayee Chakraborty Back-up: Mr. Pawan Kumar Tejpaul |
YES Bank Ltd 5th Floor, Technopolis Building, Plot no. BP 4, Sector -V, Salt Lake City, Bidhannagar, Dist. - North 24 Parganas, Kolkata - 700091 Tel No: 033-44373944 Contact Centre: 1800 1200 Email: maitrayee.chakraborty1@yesbank.in / Pawan.Tejpaul@yesbank.in |
Mumbai |
Mr. Mustufa Khajurwala Back-up: Ms. Neeti Jain |
YES Bank Ltd YES Bank House, Off Western Express Highway, Santacruz East, Mumbai - 400055 Tel No: 022-50919231 Contact Centre: 1800 1200 Email: mustufa.khajurwala@yesbank.in / neeti.jain@yesbank.in |
New Delhi |
Mr. Ajay Mahajan |
YES Bank Ltd Mezzanine and First Floor, Plot No. 6, Basant Lok Complex, Opposite Priya Cinema, Vasant Vihar, New Delhi – 110057 Tel. No.: 011-49433455 Contact Centre: 1800 1200 Email: ajay.m@yesbank.in |
Patna |
Mr. Anand Pandey Back-up: Mr. Amit Kumar Roy |
YES Bank Ltd. Ground & Mezzanine Floor, Unit No 201, 2nd Floor, Rajendra Ram Plaza, Plot No: 875, Holding No: 373, Circle No: 6, Exhibition Road, Patna - 800 001 Tel No: 022-65078393 Contact Centre: 1800 1200 Email: anand.pandey7@yesbank.in / amitkumar.roy@yesbank.in |
Ranchi |
Mr. Maitrayee Chakraborty Back-up: Mr. Shiv Priya |
YES Bank Ltd Crosswindz, 41, Court Road, Ranchi, Jharkhand - 834001 Tel No: 033-44373944 Contact Centre: 1800 1200 Email: maitrayee.chakraborty1@yesbank.in / shiv.priya@yesbank.in |
Raipur |
Mr. Anand Pandey Back-up: Mr. Priyadatta Panigrahi |
YES Bank Ltd Ground and 1st Floor, Golchha Chambers, Near Holy Heart School, Civil Lines, Raipur, Chhattisgarh - 492001 Tel No: 022-65078393 Contact Centre: 1800 1200 Email: anand.pandey7@yesbank.in / priyadatta.panigrahi@yesbank.in |
Shimla |
Mr. Ajay Mahajan |
YES Bank Ltd Mezzanine and First Floor, Plot No. 6, Basant Lok Complex, Opposite Priya Cinema, Vasant Vihar, New Delhi – 110057 Tel. No.: 011-49433455 Contact Centre: 1800 1200 Email: ajay.m@yesbank.in |
Thiruvananthapuram |
Mr. Jenish Shah Back-up: Ms. Biji Banarjie |
YES Bank Ltd Ground Floor, No. 37, Thycaud Village, Opp. Tagore Theatre, Vazhuthacaud, Thiruvananthapuram - 695014 Tel No: 0471-4021301 Contact Centre: 1800 1200 Email: jenish.shah2@yesbank.in / biji.susanbanarjie@yesbank.in |
Reference of all T&C necessarily refers to the terms of the Partners as regards to pre-approved offers and loan processing time amongst other conditions.
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Frequently Asked Questions
Is there any other way to contact YES Bank’s customer service centre?
Yes, you can call the YES Bank credit card customer care helpline to get support at 022-68937300. You can even contact the team via email, branch visit, or post.
How can I talk to YES Bank customer care?
You can get in touch with YES Bank’s customer care team by calling the following helpline numbers:
1800-1200
+91 22 49350000
1800 103 6000 (Toll-free number for YES Bank First and Premia Credit Cards)
1800 103 1212 (Toll-free number for YES Bank Prosperity Credit Cards)
022-68937300 (Dedicated helpline active from 8 AM to 8 PM)
How can I register a complaint with YES Bank?
You can register a complaint by visiting the official website, clicking on ‘Contact us’ and then on the ‘Complaint’ box. This will redirect you to an online form where you can share your details and the complaint.
You can also contact YES Bank’s credit card customer care team with your complaint.
What issues can YES Bank credit card customer care resolve?
Among other things, you can get the following services on your credit card with YES Bank customer support:
Block a stolen/lost credit card
Cancel or close your credit card account
Get information about a transaction
Report a fraudulent transaction
Get information about rewards
Get help with applying for a card
Enquire about the availability of a credit limit increase
How can I check my YES Bank credit card details on the toll-free number?
The bank has a 24*7 toll-free number, 1800-1200, which you can use to call YES Bank customer care.
Can I call the YES Bank helpline number to redeem my YES Bank credit card reward points?
To redeem your YES Bank credit card reward points, you can call the YES Bank Private Banking and Concierge services at 1800 121 4444.
How can I close my YES Bank credit card?
You can close your credit card account by contacting YES Bank’s credit card customer care executives. You can also email creditcard.closure@yesbank.in.
How long does it take to respond to a complaint I have raised?
The bank usually tries to respond within 7 working days. However, make sure you provide clear details and state the complaint reference number.
What is the YES Bank credit card customer care number for NRIs?
The YES Bank customer care number for NRIs is +91-22-50795101.
