DBS Bank Credit Card Customer Care

DBS Bank’s Customer Service

DBS Bank provides multiple customer care services to help address your concerns. You can contact the bank by calling the team, sending an email, or by visiting the branch personally. This provides a seamless experience, as you can get assistance anytime via the mode that is most convenient.

Whether you have inquiries about your credit card or want to report a lost or stolen card, DBS Bank’s customer care team is readily available to assist you.

DBS Bank Credit Card Customer Care Number

One of the easiest ways to get answers to your questions is through a call. Ensure that you have the necessary information before contacting the bank’s customer service team. This includes your credit card number and your registered mobile number.

The different DBS Bank credit card customer care numbers are as follows:

Details	Contact Number
DBS Bank’s overseas customer service number	+91-44-66854555
DBS Bank credit card service helpline number (Overseas)	1860 267 6789
Bajaj Finserv DBS Bank SuperCard	+91-44-69046789

DBS Bank Credit Card 24*7 Customer Care Number

If you have urgent questions or needs related to your credit card, get in touch with the 24*7 customer care service. This will help you get your issues resolved as quickly as possible.

You can contact the following DBS Bank credit card customer care numbers for 24*7 support:

Details	Contact Number
Customer Service Helpline Number	1860 210 3456
Credit Card Service Helpline Number	1860 267 6789

DBS Bank Credit Card Customer Care Email

You can also contact the bank via email to outline your query or complaint in detail. There are different DBS Bank credit card customer care email IDs for different kinds of cards. See the list below and email the right ID for your queries:

Details	Email ID
Bajaj Finserv DBS Bank SuperCard	supercardcare@dbs.com
DBS Spark Credit Card	cardcareindia@dbs.com
DBS Vantage Credit card	vantagecareindia@dbs.com

DBS Bank Credit Card Customer Care Postal Address

You can also contact the DBS Bank credit card customer care team through post. Send a letter to the following RBL Bank postal address:

DBS Bank India Limited, 6th Floor, Ruby House, JK Sawant Marg, Dadar West, Mumbai, Maharashtra 400028, India

DBS Bank Credit Card - Grievance Redressal

The bank is dedicated to offering the best service to its customers. However, if you are unsatisfied, you can share your feedback. DBS Bank has a clearly defined customer grievance redressal escalation process in place.

If you don’t get a response or are not content with the response of the customer service team, you can contact city heads, branch managers, or nodal officers as follows:

Level 1 - City Heads/Branch Managers

Write to the City Business Head/Cluster Head/Branch Head explaining the details of your concern under the following conditions:

The Customer Service Manager fails to contact you within 3 working days
You are not satisfied with the response

You will receive a response within a period of 5 working days of the respective head or officer receiving the complaint. Visit DBS Bank’s official website to find out who your respective head or officer is.

Make sure to quote the complaint reference number provided to you in earlier interactions with the bank.

Level 2 - Principal Nodal Officer

You may write to the bank’s Principal Nodal Officer if you still feel unsatisfied. You will get a response to your complaint within 7 working days after the bank’s Principal Nodal Officer receives it. Here are the contact details of the officer:

Principal Nodal Officer

DBS Bank India Limited,

The Ruby Towers,

6th Floor,

Senapati Bapat Marg,

Dadar (W)

Mumbai – 400 028

Tel – +91 22 6614 7578

DBS Bank Ombudsman Scheme

Reserve Bank of India (RBI) established the Ombudsman Scheme to resolve complaints and disputes between customers and banks or financial institutions. Once the bank decides to reject or provide partial relief, the complaints will be referred to the Bank’s Internal Ombudsman.

The Ombudsman will further examine the issue in line with the instructions from the Reserve Bank of India.

DISCLAIMER

The information provided by BFDL herein above is related to the Non-Partnered Banks/ NBFCs and is just for the purpose of information and under no circumstances the information provided hereinabove is intended to be source of advice or recommending any financial advice or endorsement of any sort.

The information including interest rates or fees and charges with regard to any credit card, provided on this website is gathered through publicly available sources over the internet and is considered as accurate and reliable to the best of our knowledge. BFDL disclaims any responsibility or liability regarding inaccuracies, omissions, mistakes etc. as well as offers by the Non-Partnered Banks or NBFCs. The use of information set out is entirely at the User’s own risk and User should exercise due care prior taking of any decision, on the basis of information mentioned hereinabove. You are advised to visit/ contact the respective Banks/ NBFCs to verify the information before making any application or opening an account. Further, BFDL does not undertake any responsibility or liability to update this information. YOU ARE SOLELY RESPONSIBLE FOR ANY LIABILITY OR DAMAGE YOU INCUR THROUGH ACCESS TO OR USE OF THE SITE OR SUCH INFORMATION OR MATERIALS EXCEPT WHERE THE LAWS AND REGULATIONS OF A PARTICULAR JURISDICTION CONCERNING WARRANTIES CANNOT BE WAIVED. Additionally, display of any trademarks, tradenames, logo and other subject matters of intellectual property owners. Display of such Intellectual Property along with the related product information does not imply BFDL’s partnership with the owner of the Intellectual Property of such products.

Credit Cards Partners at Bajaj Markets

Non Partners Credit Cards

What if my Bajaj Finserv DBS Bank SuperCard gets stolen?

You can contact customer care on the toll-free number 1860 267 6789 if you reside in India. Call +91 4469046789 if you are overseas. Once on call, request the executive to block your card with immediate effect. However, you may have to pay a fee of ₹200 to get a new card.

How to unblock my Bajaj Finserv DBS Bank Super Card?

To unblock your DBS Bank credit card, all you need to do is call the toll-free helpline number. You may also email supercardcare@dbs.com.

Who should I contact in case of credit card billing errors?

Contact the DBS Bank credit card customer service number or email the respective mail ID if you spot any errors in your credit card bills. You may visit the website of DBS Bank and fill out the dispute form if the issue is not resolved within the stipulated time.